hi i have forgotton the pin code to sign onto the phone ,i have tried several resolutions on the internet,going into emergency call mode putting in a string of numbers,,nothing works,does anyone know a fix that works,,,thanks
If your SD card isn't encrypted or used in a corporate environment, remove it before you perform the reset. Turn off the Xperia device before you remove the SD card. Turn the device back on when you have removed the SD card.
Sign in to the Google Account that you previously added to your device.
If you have more than one device, select the device that you're locked out of at the top of the screen.
SelectErase. Be aware that this action will permanently erase all of your data, for example, your apps, photos and music. After you erase the content of your device, Find My Device will no longer work on it.
After you remotely erase the content of your device, you can set up your device again with your Google account and a new screen lock.
Keep in mind that you may need to verify the ownership of the device with the Google account that is added in your device, so it's important that you have access to this account.