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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Trouble with te camera

One time poster
Message 1 of 4
468 Views
Message 1 of 4

Trouble with te camera

Hello everybody, I have some trouble with my new M4 aqua. When I use the camera app for filming something that's work but when I want to see the video I can't.

The video doesn't start.

 

Can someone help me ? Sorry for my poor english.

3 REPLIES 3
Moderator
Message 2 of 4
452 Views
Message 2 of 4

Re: Trouble with te camera

Try settings-apps-all-camera,force stop and clear data. Restart.

Also,do you have enough internal memory?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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Sony Xperia Support
Message 3 of 4
433 Views
Message 3 of 4

Re: Trouble with te camera

Hi olivgeig,

 

Welcome to the community,

 

Does the same thing happen to pictures or only videos?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 4 of 4
323 Views
Message 4 of 4

Re: Trouble with te camera

I´m facing the same problem here.

 

This weekend I have recorded 4 videos using M4´s camera, but I cannot view them in the cell phone.

 

The files are in MP4 format. I´ve also tried to see these videos in my computer, but I can only hear the audio, no image. 

 

I could not find any setup about file format used by the camera. Any tip here?