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Sim card problem

One time poster
Message 1 of 2
Message 1 of 2

Sim card problem

I can not receive calls or make outgoing calls. I changed the sim card and still experience the same problem. Both sim cards are working accordingly on other phones 

Sony Xperia Support
Message 2 of 2
Message 2 of 2

Re: Sim card problem

Hi @Seipati, sorry to hear about this. Slightly frowning Face

Do you get any network connection on either of the SIM cards, or is the network bar just empty in the status bar of the device? If you haven't tried to search for available networks, I would recommend doing that.

To do that, go to Settings > More > Mobile networks > Network operators or Service providers > select a network when it appears in the list.

Let me know how it goes!

Official Sony Xperia Support Staff

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