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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Phone not starting

SOLVED
Regular
Message 1 of 7
716 Views
Message 1 of 7

Phone not starting

Last night I move video from internal storage to sd card while my phone is being charge and then i fall asleep and when wake up check the phone display battery image and i think my phone turn off automatically so i try to turn it on then page purple image with wave appear...... and it doesn' start tto the menu, why? what suppose i do? sony xperia service centre not open for holiday because today our country's independence day....... please anyone T_T thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Emperor
Message 2 of 7
1,041 Views
Message 2 of 7

Re: Phone not starting

Connect your phone to a wall charger, press and hold power and volume up for 10 seconds, let it charge for two to three hours, then repair it with PCC



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

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6 REPLIES 6
Emperor
Message 2 of 7
1,042 Views
Message 2 of 7

Re: Phone not starting

Connect your phone to a wall charger, press and hold power and volume up for 10 seconds, let it charge for two to three hours, then repair it with PCC



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

View solution in original post

Genius
Message 3 of 7
669 Views
Message 3 of 7

Re: Phone not starting

Hi dIsP, welcome to the community!

 

Follow @Uliwooly's advice and see what happens. If the phone doesn't power on but the LED light is on then try running a software repair on the handset.

 

If the phone doesn't power on & the LED light does not come on then contact your local Sony Xperia Customer Care team

 

Running the software repair on PC Companion:
1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

 

Please note this process deletes all user data as to back data up you need to have the phone powered on & the screen unlocked. Let us know how this goes. 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Regular
Message 4 of 7
662 Views
Message 4 of 7

Re: Phone not starting

I try but didn't work, and when connect to PCC the phone is not detect....

Moderator
Message 5 of 7
607 Views
Message 5 of 7

Re: Phone not starting

Make sure that you have charged it for at least 3 hours and when you are prompted to connect to PC the handset is turned off.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Regular
Message 6 of 7
534 Views
Message 6 of 7

Re: Phone not starting

Thank you very much for the advice all of you in the forum, actually when I go to sony service centre before i give the phone, I took the SD Card & SIM Card, and then the phone restarting automatically, so I turn it off, insert SIM Card & SD Card, and turn it on again it's start again, so my phone didn't need serviceFlushed Face*embarassedGrinning Face with smiling Eyes

 

Emperor
Message 7 of 7
513 Views
Message 7 of 7

Re: Phone not starting

@dIsP


Anytime




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)