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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Phone freezes/stops working

One time poster
Message 1 of 4
1,004 Views
Message 1 of 4

Phone freezes/stops working

My xperia device gets hanged very recently and it s giving the worst experience i had ever

3 REPLIES 3
Highlighted
Genius
Message 2 of 4
996 Views
Message 2 of 4

Re: Phone freezes/stops working

Hi @Umesh5,

 

I'm sorry to hear that.

 

You mention that this started happening quite recently, was it after something specific that this started? For example, installing a specific app.

 

You could try forcing your phone to shut down by pressing and holding both the volume up and power button at the same time until the phone vibrates, should not take more than about 15 seconds. After the device has shut down, boot it up normally. Is there any change or are you experiencing the same behaviour?

 

If so, could you try rebooting your phone to safe mode? That way we can rule out this being caused by on of your downloaded apps since they will be temporarily disabled until you restart your phone.

 

Let me know how it goes!

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 3 of 4
938 Views
Message 3 of 4

Xperia m4 hang and freezzes

Xperia m4 hang and freezzes

Emperor
Message 4 of 4
917 Views
Message 4 of 4

Re: Xperia m4 hang and freezzes

@Banti1

 

how much free internal storage does your phone has? also, test it in >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)