account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Microphone not working during calls

SOLVED
Enthusiast
Message 1 of 40
128,284 Views
Message 1 of 40

Microphone not working during calls

Hello,

When on a call (Sent or Receiving) my microphone doesn't work, the other person cannot hear me.

However if I go to speaker phone they hear me fine.

 

The microphone works fine in diagnostics.

I haven't downloaded any apps recently.

Is there an easy fix to this?

Thanks, 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Adept
Message 4 of 40
210,188 Views
Message 4 of 40

Re: Microphone not working during calls

Uncheck Microphone noise suppression. This may help. It have helped me. 

39 REPLIES 39
Emperor
Message 2 of 40
128,280 Views
Message 2 of 40

Re: MICROPHONE NOT WORKING DURING CALLS

@Sonymanpro

 

could you test it on >>> safe mode




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 40
128,279 Views
Message 3 of 40

Re: MICROPHONE NOT WORKING DURING CALLS

Hi @Sonymanpro,

 

Can you also please go to Google Settings > Search & Now > Voice > "OK Google" detection and turn it off, then test your phone calls again?


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Adept
Message 4 of 40
210,189 Views
Message 4 of 40

Re: Microphone not working during calls

Uncheck Microphone noise suppression. This may help. It have helped me. 

Visitor
Message 5 of 40
128,119 Views
Message 5 of 40

Re: Microphone not working during calls

My phone have the same problem.

Now it evolves...I cannot even make a call, and have problems with network carrier.

They send me another SIM and still the same. It works in other phones...

Contact the french support for an exchange.

Really dessapointed with this phone and his laughtable 8GB memory...  Slightly frowning Face

One time poster
Message 6 of 40
128,100 Views
Message 6 of 40

Re: Microphone not working during calls

Having the same issue as well. I can hear the other party on the phone call but they cannot help me. I ran diagnostics on the phone but could only hear static, but would make a noise if I touched the microphone. I launched the phone in safe mode but no change was made and I then performed a repair update through the companion app but the issue has still not been resolved? Are there any other solutions that could be taken here?

Enthusiast
Message 7 of 40
127,991 Views
Message 7 of 40

Re: MICROPHONE NOT WORKING DURING CALLS

Same problem is safe mode. Minus

Google Settings > Search & Now > Voice > "OK Google" did not work. Minus


Uncheck Microphone noise suppression( In Call Settings) :smileyplus:

This seemed to have fixed the problem. 

One time poster
Message 8 of 40
127,736 Views
Message 8 of 40

Re: Microphone not working during calls

I was having the same problem and I sent to fix it and one month later started the same problem.
What is going on with this model?

I`m really disapointed with this mobile and I`m sending again to fix it.

Visitor
Message 9 of 40
126,521 Views
Message 9 of 40

Re: Microphone not working during calls

Second microphone not working tried safe mode no joy!cannot use speakerphone or mic on viber etc!need help!!!turned off noise suppression made no difference!
One time poster
Message 10 of 40
126,239 Views
Message 10 of 40

Re: Microphone not working during calls

Having upgraded my Xperia M4 Aqua (android version 6.0.1) to 26.3.A.0.140 I had the same issue in not being heard on calls made in the car, having used bluetooth to connect to Sync.

Interestingly if I started a call outside the car and then went inside and connected to Sync, my voice could be heard as the call sound transferred from my handset to the car stereo.

 

I'm very happy to say the suggested setting update worked and I can now make calls from the car.

Microphone noise suppression (Settings -> Call Settings) 'Yes' to 'No'