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    M4 Ram issue, shows only 883 MB...

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    DamiL
    DamiL
    Apprentice

    ‎2016-08-19 12:29 AM

    Message 1 of 140
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    Message 1 of 140

    ‎2016-08-19 12:29 AM

    M4 Ram issue, shows only 883 MB...

    Hi, My m4 after update to andro 6 shows only 883 MB Ram... it has 2 GB Ram memory, why is not the whole memory working? Its not all, my front camera is not working and the system is working really slow... I allready have repaired my smartphone via Xperia Center but the issue still occures. Don't write to me that I should go to the local servis, because that is the last thing that I will do. There must be any solution...

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    Didrik
    Didrik
    Genius

    ‎2016-11-16 08:51 AM

    Message 81 of 140
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    Message 81 of 140

    ‎2016-11-16 08:51 AM

    Re: M4 Ram issue, shows only 883 MB...

    Hi everyone!

     

    I have just received a reply from the team I escalated this to and they have concluded that this is related to a component failure. If you are experiencing that the RAM memory is about half of what it should be I recommend that you have your device sent for repairs at an authorized service centre in order to have this sorted out. The easiest way to proceed with doing this is by contacting your Local support team as they will have more information on local service and warranty procedures in your area.

     

    I'm really sorry for any and all inconvenience this causes for you!

    sony_sign_logo.png - Official Sony Xperia Support Staff


    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

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    139 REPLIES 139
    alexdon
    alexdon Moderator
    Moderator

    ‎2016-08-19 12:39 AM

    Message 2 of 140
    16,678 Views
    Message 2 of 140

    ‎2016-08-19 12:39 AM

    Re: M4 Ram issue, shows only 883 MB...

    MM is a huge and resource eating update, so no surprize it takes that much RAM. I believe what you see is the free RAM memory. How did you check?


    Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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    DamiL
    DamiL
    Apprentice

    ‎2016-08-19 04:27 AM

    Message 3 of 140
    16,658 Views
    Message 3 of 140

    ‎2016-08-19 04:27 AM

    Re: M4 Ram issue, shows only 883 MB...

    I checked in settings, Ram memory usage shows that whole ram is 883 MB. Free ram is something near 200 MB. in antutu benchmark IT also shows 883 MB RAM.. Its not normal..
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    Didrik
    Didrik
    Genius

    ‎2016-08-19 08:39 AM

    Message 4 of 140
    16,635 Views
    Message 4 of 140

    ‎2016-08-19 08:39 AM

    Re: M4 Ram issue, shows only 883 MB...

    Hi @DamiL,

     

    I just checked in an updated Xperia M4 Aqua. When I look under Settings > Memory there is a big text saying (in my case) 893MB which is the average memory use. Is that the text you are referring to? Your total RAM is displayed under Settings > Memory > Total memory.

     

    Could you take a screenshot under Settings > Memory and then post the screenshot in this thread? 

    sony_sign_logo.png - Official Sony Xperia Support Staff


    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

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    alexdon
    alexdon Moderator
    Moderator

    ‎2016-08-19 08:49 AM

    Message 5 of 140
    16,633 Views
    Message 5 of 140

    ‎2016-08-19 08:49 AM

    Re: M4 Ram issue, shows only 883 MB...

    @DamiL If you need to check the old running apps method, now you can find it under developer options and it's called running services.


    Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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    DamiL
    DamiL
    Apprentice

    ‎2016-08-21 02:16 PM

    Message 6 of 140
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    Message 6 of 140

    ‎2016-08-21 02:16 PM

    Re: M4 Ram issue, shows only 883 MB...

    Screenshot_20160819-132244.png

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    DamiL
    DamiL
    Apprentice

    ‎2016-08-22 08:24 AM

    Message 7 of 140
    16,551 Views
    Message 7 of 140

    ‎2016-08-22 08:24 AM

    Re: M4 Ram issue, shows only 883 MB...

    Is the normal? Android 6.0.1. In antutu shows also 883 MB. 24000 points..  

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    alexdon
    alexdon Moderator
    Moderator

    ‎2016-08-22 09:11 AM

    Message 8 of 140
    16,545 Views
    Message 8 of 140

    ‎2016-08-22 09:11 AM

    Re: M4 Ram issue, shows only 883 MB...

    @DamiL Your phone has 2 GB of RAM memory, can you check under developer options - running services the amount of RAM available? To enable developer options, go to settings - about phone - tap on build number about 7-8 times.


    Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

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    Lenny2
    Lenny2
    Rookie

    ‎2016-08-29 07:40 PM

    Message 9 of 140
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    Message 9 of 140

    ‎2016-08-29 07:40 PM

    Re: M4 Ram issue, shows only 883 MB...

    I'm having the same issue, phone has lost 1gb of ram. Clunky and slow.
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    Didrik
    Didrik
    Genius

    ‎2016-08-30 09:15 AM

    Message 10 of 140
    16,465 Views
    Message 10 of 140

    ‎2016-08-30 09:15 AM

    Re: M4 Ram issue, shows only 883 MB...

    Hi @Lenny2,

     

    Is it the same if you look under the developer options as @alexdon mentioned?

    sony_sign_logo.png - Official Sony Xperia Support Staff


    If you're new to our forums make sure that you have read our Discussion guidelines.
    If you want to get in touch with the local support team for your country please visit our contact page.

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