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M4 Ram issue, shows only 883 MB...

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Apprentice
Message 51 of 140
2,368 Views
Message 51 of 140

Re: M4 Ram issue, shows only 883 MB...

I agree with BH06. 3 months and nothing!!!

Learner
Message 52 of 140
2,365 Views
Message 52 of 140

Re: M4 Ram issue, shows only 883 MB...

Still unusable... Still waiting for an update.. I need my phone back, not even lollipop downgrade fixed the problem... I have noticed that pressing my phone at the top left corner makes crash in blue screen and loop reboot ... Hardware problem?
Apprentice
Message 54 of 140
2,296 Views
Message 54 of 140

Re: M4 Ram issue, shows only 883 MB...

Hi all, i have found a fix for my phone!!! 

 

I decided to try and install the software once again using xperia companion. To my amazement it went well and my memory is now showing 1.8 Gb. I am now running 6.0.1 and all seems good at the moment.

Seems sony and androis OS are almost using 1Gb with nothing installed or running from stock. Hence the crashing etc previously.

I hope this works for you guys. I also just said yest to all apps services etc during setup.

good luck

Apprentice
Message 55 of 140
2,294 Views
Message 55 of 140

Re: M4 Ram issue, shows only 883 MB...

Right, just went into the play store and update and install some apps and the phone crashed and upon reboot it was back to the 883Mb issue, so going to go through it all again. This time i will try not to update apps and just install the essential ones. It could be an issue with just 1 update...

Apprentice
Message 56 of 140
2,254 Views
Message 56 of 140

Re: M4 Ram issue, shows only 883 MB...

It crashed again many times, mainly when exchanging information to a server i.e FB login.

So i have rolled mine back to lollipop and it works again.

Use the link below, your choice

 

http://www.xperiablog.net/2015/03/17/guide-to-installing-xperia-lollipop-using-xperifirm-and-flashto...

 

thanks Sony for your non existant help and support... 

Learner
Message 57 of 140
2,219 Views
Message 57 of 140

Re: M4 Ram issue, shows only 883 MB...

Back up everything you can on your external drive, I used Google drive then restored factory settings.
Adviser
Message 58 of 140
2,209 Views
Message 58 of 140

Re: M4 Ram issue, shows only 883 MB...

The solution Sipho1120 is proposing didn't work for me... i just did a repair with Xperia companion, got a few blue screens... finaly managed to go through the whole setup process.. checked the RAM -> 883Mb.. did factory reset, got blue screens.. managed to go through the setup again.. and i'm back with 883Mb again.. so NO Change.

 

The M4 is next to unusable after the marshmallow (6.0.1) update and Sony remains pretty silent Slightly frowning Face

I'm really disappointed by the lack of support from Sony... was expecting better from such a reputable brand.

 

Sincerely,

BH06

Genius
Message 59 of 140
2,193 Views
Message 59 of 140

Re: M4 Ram issue, shows only 883 MB...

Hi everyone,

 

I know you are waiting for a solution to this but I have yet to receive any further information on this case. I'm really sorry for the inconvenience this causes for you.

 

Please let me know if there's anything else!

sony_sign_logo.png - Official Sony Xperia Support Staff


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Regular
Message 60 of 140
2,167 Views
Message 60 of 140

Re: M4 Ram issue, shows only 883 MB...

Hi, well the problem is back on lillipop. I have installed Ram cleaner to see how much ram is being used. The phone was fully loaded and worked for a couple of days then i believe a whats app message came through and it crashed. Upon the restart i lost 1 gb ram.

I am starting to believe this is a hardware issue or an app that corrupts the memory not the firmware. It just so happens when we updraded to marshmallow it took more ram leaving us with less and we were able to see the ram consumption.

Would be good to know what apps we may have in common.