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M4 Ram issue, shows only 883 MB...

SOLVED
Apprentice
Message 31 of 140
2,955 Views
Message 31 of 140

Re: M4 Ram issue, shows only 883 MB...

 I updated my device and the problem still there, with the same 883 mb. I´m really upset with this. I had to uninstall almost all apps, so that the device can run, but with a very slow performance. I´ll never buy again Sony devices. 

Apprentice
Message 32 of 140
2,950 Views
Message 32 of 140

Re: M4 Ram issue, shows only 883 MB...

I still wait an official Sony announcement about this issue. Is that a hardware problem? Did one of the 1 Gb memmory block dead? 

Adviser
Message 33 of 140
2,943 Views
Message 33 of 140

Re: M4 Ram issue, shows only 883 MB...

Hello AraujodeSouza, All

I noticed a number of problems are still remaining after the update.

 

In particular try removing your SD Card if you have one.. when i inserted my 64Gb sd card, Android reported only 883Mb RAM (AGAIN!!!). I reformated it (on the phone) and now i have the SD Card in and Android sees the 2GB RAM available on the M4.

The update (26.3.B.1.33) isn't solving all issues yet. I'm still having crashes and blue screens.

 

I hope this helps,

BH06

 

Highlighted
Adviser
Message 34 of 140
2,934 Views
Message 34 of 140

Re: M4 Ram issue, shows only 883 MB...

Looks like i spoke too soon.. i was re-installing and updating the apps when my M4 blue screened.. 
It hasn't been up since.. it goes to blue screen righ after the white sony startup screen.

Getting ready for another Xperia Companion Repair!

 

Regards,

BH06

Learner
Message 35 of 140
2,904 Views
Message 35 of 140

Re: M4 Ram issue, shows only 883 MB...

Hi dirik, after performing steps the cell works, but even restarts very often.
what is this about?
How can i fix it ?

 

 

Genius
Message 36 of 140
2,875 Views
Message 36 of 140

Re: M4 Ram issue, shows only 883 MB...

Hello everyone,

 

I'm sorry to hear that you all are experiencing this. It has been forwarded to the developers and they are still investigating the cause behind the missing RAM memory.

 

I apologize for the time this is taking.

sony_sign_logo.png - Official Sony Xperia Support Staff


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Adviser
Message 37 of 140
2,866 Views
Message 37 of 140

Re: M4 Ram issue, shows only 883 MB...

Hello and thank you Didrik,

 

Please do let the developers know that the missing RAM issues isn't systematic with the latest firmware (26.3.B.1.33)

Sometimes it show 883MB sometimes the whole 2GB.

 

What is really annoying is the frequent blue screens (again not replicable.. not happening when doing something specific).

 

Thank you for your support,

Best,

BH06

One time poster
Message 38 of 140
2,812 Views
Message 38 of 140

Re: M4 Ram issue, shows only 883 MB...

Any update ??

this is very annoying

Do you know when developers fix it ?

Learner
Message 39 of 140
2,788 Views
Message 39 of 140

Re: M4 Ram issue, shows only 883 MB...

I have the same problem... The phone gets super hot so I decided to let it cool for a while... After that it boot up fast and normally, I checked the memory and it was back to normal with 2Gb... Then after a minute it got hot again, the blue screen appeared and reboot, and again back to 800Mb..
The motherboard overheating must be affecting ram... I think.

I don't know how this is going to be fixed. :/
Adviser
Message 40 of 140
2,770 Views
Message 40 of 140

Re: M4 Ram issue, shows only 883 MB...

Hi Uiuip,

 

Your description of the problem seems very accurate.. something is making a component run very hot (at the top of the phone). 

It could still be a software issue, some code not running correctly and making the processor very busy and therefore hot until it crashes.

 

The problem has been logged for some time now.. but still no solution :/

 

Best,

BH06