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M4 Aqua Screen Black, But Phone Works

Message 1 of 8
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Message 1 of 8

M4 Aqua Screen Black, But Phone Works

My M4 Aqua fell today, from the approx knee height, thrn the screen went off, it still is working, like, I can hear sounds of incoming calls, the touch is fine too, but screen is totally black(I received a call by swping on the black screen).... What to do?

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Emperor
Message 2 of 8
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Message 2 of 8

Re: M4 Aqua Screen Black, But Phone Works

@Akshay_Lakkundi

 

Contact your local Xperia Care to get it inspected and/or repaired

 

http://support.sonymobile.com/global-en/contactUs/

 

Don't forget to request a vacuum test. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 3 of 8
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Message 3 of 8

Re: M4 Aqua Screen Black, But Phone Works

Whats vaccum test?
Emperor
Message 4 of 8
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Message 4 of 8

Re: M4 Aqua Screen Black, But Phone Works

@Akshay_Lakkundi

 

If they tell you that your phone it's water damaged, that will prove who is at fault, either you or a manufacture defect.




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 5 of 8
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Message 5 of 8

Re: M4 Aqua Screen Black, But Phone Works

@uliwooly thanks for the help...
Emperor
Message 6 of 8
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Message 6 of 8

Re: M4 Aqua Screen Black, But Phone Works

@Akshay_Lakkundi

 

Anytime




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Genius
Message 7 of 8
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Message 7 of 8

Re: M4 Aqua Screen Black, But Phone Works

Hi Akshay_Lakkundi, welcome to the community!

 

Something you can try doing before sending the phone away is a process called a software repair. 

 

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

 

Try this and if it doesn't work follow @Uliwooly's advice. 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

One time poster
Message 8 of 8
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Message 8 of 8

Re: M4 Aqua Screen Black, But Phone Works

Hey i have the exact same problem but my phone is locked,so obviously i cant see the keypad to unlock it. Please help.