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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

M4 AQUA Restarting itself and shutting itself down.

Regular
Message 71 of 100
2,526 Views
Message 71 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

Hi,
I've sent it back 3 times already and they always come up with differen s**t
1st time: nothing wrong
2nd time: can't remember
3rd time: they changed the screen and the speaker or something, nothing was wrong with either.

Check in the thread for all "repair" reports I made after i got the phone back from support.

After the 3rd time back from tech support, phone still wasn't fixed, phoned Sony customer crap and they told me to write directly to Sony Xperia customers France BS! 

Im so done with them, Im actually in touch with a customers right association and thankfully Im not the only one having issues with them.

Emperor
Message 72 of 100
2,525 Views
Message 72 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

@Hari1

 

That's a terrible thing to say, you should NOT dissuade users from seeking professional assistance, again, your issue its different.

 

http://talk.sonymobile.com/t5/Xperia-M4-Aqua/Replaced-with-Dented-Mobile/m-p/1082775#M4789

 

I posted: 

 

I don't think Sony will send a device in such condition, you might want to contact the shipping company but if they hand you the device in person then that's different and you must contact them as soon as possible, but how come you didn't pointed out when they handed it to you?


@Hari1 wrote:

Yes, I would have gone to receive mobile I made mistake. I sent my frnd to take from service center. I am going to 

after 4 days I have to travel 140 KMs, I have contacted service center and told him regarding issues. I got hectic work schedule still managing to go. Will update their reply. Service from sony is too Late they took 1 month for replacing this set.

.


 

Which means that it could have been bent by the shipping company. 

 



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 73 of 100
2,517 Views
Message 73 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

 

@lulz

 

understand your frustration but this is a USER based forum

 

Here are the forum guidelines 

 

http://talk.sonymobile.com/t5/Welcome/Discussion-guidelines/m-p/349678#U349678

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Regular
Message 74 of 100
2,366 Views
Message 74 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

Apologies for being a moron, my frustration got a hold of me

One time poster
Message 75 of 100
2,079 Views
Message 75 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

I Think i may have solved it. I was restarting 2 or 3 times a day, i did a factory restore which didnt solve it but then Youtube app wouldn't play videos. I tried to update Youtube app and it wouldn't update. i googled around and found there to be many people suffering from youtube issues and the solution was to unistall any youtube updates and download and install the 32bit version from the internet rather than the playstore as it seems there is an issue with 64 bit version. I am now at 28hrs with no reboot which makes me wonder if there was a memory leak issue with the 64bit youtube app wich caused the phone to reboot.

Adviser
Message 76 of 100
1,933 Views
Message 76 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

There is hope: Sony started rolling out new firmware versions, 26.1.A.3.111 for single sim, 26.1.B.3.109 for dual. 

 

http://support.sonymobile.com/us/xperiam4aqua/software/

Adviser
Message 77 of 100
1,849 Views
Message 77 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

72h with the new firmware and no reboot! Yay!
Learner
Message 78 of 100
1,799 Views
Message 78 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

Hi, i have same problem with restarting, software is up to date, how to fix it ?

Regular
Message 79 of 100
1,759 Views
Message 79 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

Updated my phone to the latest firmware this morning, 50 restarts so far...

Just for info the 423 "incidents", restarts, actually happened between the 10 of march and today. 
But yeah, Sony customer service still insist there's nothing wrong with the phone.
Screenshot_2016-03-16-12-58-08.png

Learner
Message 80 of 100
1,740 Views
Message 80 of 100

Re: M4 AQUA Restarting itself and shutting itself down.

Same for me bro, every 30 min is 1 restart.