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I have a earphone problem

One time poster
Message 1 of 3
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Message 1 of 3

I have a earphone problem

Dear Mademe/ Sir

I have a little problem that I haven't been able to solve despite doing updates and resetting my phone. When I try to plug in any headphones to my phone, I get 'this accessory is not supported by your device' warning. Would you be able to tell me how to solve this please?
Best,
Berke

2 REPLIES 2
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Sony Xperia Support
Message 2 of 3
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Message 2 of 3

Re: I have a earphone problem

Hi @Berkeb19, I'm sorry to hear this.

 

Are these headphones that you have been using with your phone previously or are they a new pair that you haven't used with this phone earlier? Have you also been able to confirm that the headphones work with another devices? If not then I recommend that you try this if possible.

 

Feel free to let me know how it went!

 

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 3 of 3
697 Views
Message 3 of 3

Re: I have a earphone problem

Hi, 

I have the same problem with my earphones.  Did you already find a way to solve it?