Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2019-02-08 03:28 PM
Hi @Choy05, sorry for the late reply!
I'll gladly help you! Could you please elaborate a bit on the behaviour you are experiencing? Do you not have any attempts left?
Thank you and have a nice weekend!
2019-04-16 01:27 PM
Hi, in my experience, I had an XA and sent if off for a network counter reset. A week later got a repair quotation asking for £80 for: a broken Main display, Problems using the update service, a replacement battery, a replacement display, replacement earpiece and replacement "component"? Wow! And all I wanted was a counter reset! Beware!
2019-04-18 10:22 AM
Was the device defect when you sent it in to have the counter reset? I'm not quite sure how the routines work in your market but as far as I know, the service centre will need to repair all defects on the device, even when it's "just" to reset the counter.
For more detailed information about the service routines in your market, get in touch with your Local support team as they are much better informed about this than I am, as I work Globally and the routines may vary between regions/markets.
Anyone else trying to find out how much they will be fleeced to have a sony tablet counter reset.. I can tell them....
£25 Twenty Five GBP just to 'Assess' the item, then £26 Twenty Six GBP to reset the counter.
£51 for what ?........I paid the 25 (no choice!) and told the robbing sh*ts to return the thing to me. sony NEVER AGAIN !