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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Front camera is not working.

One time poster
Message 1 of 132
79,679 Views
Message 1 of 132

Front camera is not working.

Hi
I recently bought the Xperia m4 aqua dual as I was pretty impressed by its stats on paper but there are a few issues that have to be solved. Firstly I cant use my front camera. There is no icon for the front camera even in the camera application and also in other apps like retrica. I tried clearing the data but it wasnt effective enough. It would be really helpful if you could Solve this as soon as possible.
131 REPLIES 131
Genius
Message 2 of 132
79,669 Views
Message 2 of 132

Re: Front camera is not working.

Hi Myk1, welcome to the community!

 

That is strange, have you gone into the Settings > Apps > All > tapped Camera > tapped Clear data > rebooted the phone & checked again?

sony_sign_logo.png - Official Sony Xperia Support Staff


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Genius
Message 3 of 132
79,565 Views
Message 3 of 132

Re: Front camera is not working.

Hi @Myk1

 

So if you´ve just tried clearing the data, I suggest you to first run a backup of the device information: How to backup?

 

Then perform a system repair using PC Companion. This will factory reset your phone and erase all data. You might need to
charge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected
to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3
times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC
Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen
instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the
repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC
Companion and run in compatibility mode and chose Windows 7 or XP.

 

I hope can be useful.

 

Best Regards,

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
One time poster
Message 4 of 132
79,475 Views
Message 4 of 132

Re: front camera isn't working any more

hi, I have the Xperia M4 and I don't know since when my frontal camera isn't working, the camera runs normally but i don't have the option to change to front camera. I have tried forcing detention, I re-instaled software and none worked out. Please help me

One time poster
Message 5 of 132
79,435 Views
Message 5 of 132

Re: Front camera is not working.

I have the same problem on my single sim. My front camera worked fine until the firmware update the other day. Now the icon to switch between back and front camera is missing and no re-installing software or anything brings it back. Please fix Sony!!
Highlighted
Message 6 of 132
79,381 Views
Message 6 of 132

Re: Front camera is not working.

Same problem on single-sim M4.
Had a problem with all camera-apps - just one-second black screen and no error message at all.
Almost fixed it by clearing all data and de- and reactivation of this apps.
BUT it didn't fix front camera. I still have no icons to switch on it in camera-apps and it not working in Instagram.

Genius
Message 7 of 132
79,351 Views
Message 7 of 132

Re: Front camera is not working.

Hi @alekseev1074

 

Boot your device in safe mode like this:

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

 

And then test if the issue disappear or continues also in this mode. If it dissapear, there is an app that is generating the problem with your camera.

 

If my answer was helpful for you, please thank me with Kudos.

 

I'm at disposal for any question.

 

Best Regards,

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
Message 8 of 132
79,273 Views
Message 8 of 132

Re: Front camera is not working.

Thanks!

Restart in safe mode was a good idea.

Front camera is working now.

I did nothing exept reboot. But it fixed a problem.

Genius
Message 9 of 132
79,270 Views
Message 9 of 132

Re: Front camera is not working.

Hi @alekseev1074

 

Glad to know that your problem was fixed !

 

Will be at disposal for any question.

 

Best regards,

 

 

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
One time poster
Message 10 of 132
78,808 Views
Message 10 of 132

Re: Front camera is not working.

Hi guys,

 

I have the same issue tried safe mode tried factory reset nothing seems to be working any other known fixes?