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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Display problems

SOLVED
Apprentice
Message 1 of 15
764 Views
Message 1 of 15

Display problems

The sceeen goes blank immediately after making a call and it doesn't light up even to disconnect the call.
1 ACCEPTED SOLUTION

Accepted Solutions
Genius
Message 6 of 15
946 Views
Message 6 of 15

Re: Display problems

Hi Goonj, glad to hear that. So to confirm, when you are not covering the sensor it is not detected but when you cover the sensor it is detected? Or does it say detected no matter what? Also, is there a screen protector or case on your device? 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

14 REPLIES 14
Genius
Message 2 of 15
757 Views
Message 2 of 15

Re: Display problems

Hi Goonj, welcome to the community!

 

I suggest running a diagnostics test on the proximity sensor of your device, there are two ways you can do this.

 

One way is by going into the main Settings > About phone > tap Diagnostics > tap Test > choose Ear proximity. The other way to do so is to dial *#*#7378423#*#* into the phones keypad and there you can tap Service tests & then tap Proximity switch. Report back to us with what you find.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Emperor
Message 3 of 15
752 Views
Message 3 of 15

Re: Display problems

Does your phone has an smartkey app?



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Apprentice
Message 4 of 15
706 Views
Message 4 of 15

Re: Display problems

No My phone does not have the smart key app

Apprentice
Message 5 of 15
704 Views
Message 5 of 15

Re: Display problems

Thanks for your support i did the same way as you had told and in the end after doing what you said i got the message as DETECTED 

Genius
Message 6 of 15
947 Views
Message 6 of 15

Re: Display problems

Hi Goonj, glad to hear that. So to confirm, when you are not covering the sensor it is not detected but when you cover the sensor it is detected? Or does it say detected no matter what? Also, is there a screen protector or case on your device? 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Apprentice
Message 7 of 15
619 Views
Message 7 of 15

Re: Display problems

Yes when i don't cover the sensor its not detected but when i cover the sensor with my finger it shows the message as DETECTED. Also i have put a screen guard on my screen. I doubt if the problem is due to screen guard.

Emperor
Message 8 of 15
610 Views
Message 8 of 15

Re: Display problems

@Goonj

 

You'll be surprised, remove it > restart the phone > check again




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Apprentice
Message 9 of 15
588 Views
Message 9 of 15

Re: Display problems

Hey Friends you were right the problem was due to the screen protector glass fitted on the screen. once i removed it the problem is solved. thank you friends for helping. 

Emperor
Message 10 of 15
571 Views
Message 10 of 15

Re: Display problems

@Goonj

 

I'm glad it's working find now Slightly smiling Face 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)