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2015-09-30 05:06 PM
Please, try to boot your device into safe mode like explained in the link below and check if this issue persists:
2015-10-06 07:59 AM
2015-10-06 08:25 AM
- Go to Settings -> Apps -> All -> Camera -> Clear data and restart your phone.
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2015-10-06 10:05 AM
You may also want to try a service test - Dial *#*#7378423#*#* then open Service test then look for Secondary camera, If it works then you have a software issue and if not then it's a hardware issue meaning you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/
2015-10-06 05:16 PM - edited 2015-10-06 05:17 PM
The problem with the camera it's probably h/w and cannot be solved.
My old M4 aqua had this problem during summer holidays and everything i tried (clear cache, clear data, factory reset, clear installation) was unsuccessful. The problem never fixed
Local Sony support decided to replace the phone with new one
2015-10-07 01:09 PM
Hi! I have problem with main camera on my Xperia M4. The autofocus doesn`t work. In my country is not available Authorized Service Center Sony. How can i resolve this problem?
2015-10-17 08:02 AM
2015-10-17 08:12 AM
2015-10-17 08:28 AM