account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

    Please help us improve our website

    Take our customer survey to evaluate your visit.

    It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

    Launch survey No thanks
    Xperia Support ForumHome
    Help
    cancel
    Turn on suggestions
    Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
    Showing results for 
    Search instead for 
    Did you mean: 
    Tips & Tricks

    If you want to get the max out of your Xperia phone then check out Xperia tips page.

    Camera Problem - "Error Unknown error"

    Highlighted
    xavinux
    xavinux
    Genius

    ‎2015-09-30 05:06 PM

    Message 41 of 89
    4,249 Views
    Message 41 of 89

    ‎2015-09-30 05:06 PM

    Re: Camera not working and neither is the flash light function

    Hi @Gadija

     

    Please, try to boot your device into safe mode like explained in the link below and check if this issue persists:

     

    http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

    "We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
    Reply
    Andy1986
    Andy1986
    One time poster

    ‎2015-10-06 07:59 AM

    Message 42 of 89
    4,217 Views
    Message 42 of 89

    ‎2015-10-06 07:59 AM

    Front cam issue

    Front cam of my sony xperia m2 appears only black screen.and when i click the capture button error message appear that camera is not available..pls help me fix this as soon as possible..tnx
    0 Kudos
    Reply
    Quester
    Quester Moderator
    Moderator

    ‎2015-10-06 08:25 AM

    Message 43 of 89
    4,208 Views
    Message 43 of 89

    ‎2015-10-06 08:25 AM

    Re: Front cam issue

    - Go to Settings -> Apps -> All -> Camera -> Clear data and restart your phone.


    Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

    Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.
    0 Kudos
    Reply
    Thommo
    Thommo
    Forum Legend

    ‎2015-10-06 10:05 AM

    Message 44 of 89
    4,187 Views
    Message 44 of 89

    ‎2015-10-06 10:05 AM

    Re: Front cam issue

    You may also want to try a service test - Dial *#*#7378423#*#* then open Service test then look for Secondary camera, If it works then you have a software issue and if not then it's a hardware issue meaning you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/

    For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



    0 Kudos
    Reply
    bathan
    bathan
    One time poster

    ‎2015-10-06 05:16 PM - edited ‎2015-10-06 05:17 PM

    Message 45 of 89
    4,172 Views
    Message 45 of 89

    ‎2015-10-06 05:16 PM - edited ‎2015-10-06 05:17 PM

    Re: Front cam issue

    The problem with the camera it's probably h/w and cannot be solved.

    My old M4 aqua had this problem during summer holidays and everything i tried (clear cache, clear data, factory reset, clear installation) was unsuccessful. The problem never fixed

    Local Sony support decided to replace the phone with new one

    0 Kudos
    Reply
    APTEM
    APTEM
    One time poster

    ‎2015-10-07 01:09 PM

    Message 46 of 89
    4,068 Views
    Message 46 of 89

    ‎2015-10-07 01:09 PM

    Re: Camera Problem - "Error Unknown error"

    Hi! I have problem with main camera on my Xperia M4. The autofocus doesn`t work. In my country is not available Authorized Service Center Sony. How can i resolve this problem?

     

    0 Kudos
    Reply
    Abhi99
    Abhi99
    Visitor

    ‎2015-10-17 08:02 AM

    Message 47 of 89
    4,007 Views
    Message 47 of 89

    ‎2015-10-17 08:02 AM

    camera error

    Hello Sony,
    I am currently facing the camera issue. Its not starting showing a mesg of unknown error. I tried to boot in safe mode, also clear the cache memory from all app... Still unsuccessful.

    Just wanted to the latest update will solve my problem or I should visit near service centre.
    Please help
    0 Kudos
    Reply
    Phy
    Phy
    Forum Legend

    ‎2015-10-17 08:06 AM

    Message 48 of 89
    3,999 Views
    Message 48 of 89

    ‎2015-10-17 08:06 AM

    Re: camera error

    Try repairing your phone with Sony PC Companion
    http://support.sonymobile.com/gb/tools/pc-companion/
    0 Kudos
    Reply
    Abhi99
    Abhi99
    Visitor

    ‎2015-10-17 08:12 AM

    Message 49 of 89
    3,991 Views
    Message 49 of 89

    ‎2015-10-17 08:12 AM

    Re: camera error

    I also tried to check my rear camera through diagnosis tool available in about phone... Only flash and front camera is working... But the rear one isn't showing anything.. . Please guide is it a hardware issue or a software... ????
    Please help....
    My phone has been replaced last month only... And I am really feeling very bad... With regular issue with this phone
    0 Kudos
    Reply
    Phy
    Phy
    Forum Legend

    ‎2015-10-17 08:28 AM

    Message 50 of 89
    3,984 Views
    Message 50 of 89

    ‎2015-10-17 08:28 AM

    Re: camera error

    If PC Companion doesn't solve the problem. Then more than likely it is a hardware issue and the best thing to do is to contact Sony Xperia support for further assistance.
    http://support.sonymobile.com/global-en/contactUs/
    0 Kudos
    Reply
    This website uses cookies. Learn more