account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Aqua M4 update to marshmallow stops with ToDo-List

Highlighted
Visitor
Message 1 of 2
649 Views
Message 1 of 2

Aqua M4 update to marshmallow stops with ToDo-List

Hello @ All,

since the Sony Forum germany does not include an smartphone part, I want to ask my question here.

I try to update my Sony Aqua M4 to Android Marshmallow.

There is an How-To on the Sony website and I followed all steps. Since i did not found the same problem in Internet, I want to explain here, what differs to the normal standard update routine.

1. Step: Installing the Companion - done

2. Step: trigger the update - done

- Companion starts now the download of the needed files.
- After the download finished the companion tells me, that it is now prepairing the phone for the update and that I have to wait. Within this waiting time it is shutting down the phone, then he goes on to the new window.

Now a List appears with different steps to go on, an this i did not found in any video for trouble shooting, so why do I get this and the rest of the world not?

Here it tells me, that I have to be sure that the phone is not connected to the PC and that I have to shut down the phone (in emergency with the vol+ and the power button pressed the same time till it vibrates three times) But the companion already shut down the phone !!!
Anyway, the next point tells me that I have to wait for 5 seconds and then to connect the phone with the computerm during holding the vol- button pressed. But at this point the phone is still shut down.
In the list is written then, that afterwards doing this I have to wait for the automatical next step.
Nothing happens.

I tried also to connect it with the started up phone, tried other different ways, with shutdown firewall, etc. still no success.
Can you please help me - what is wrong, is there anywhere a fault? What to do?

Thanks in advance an best regards

1 REPLY 1
Regular
Message 2 of 2
623 Views
Message 2 of 2

Re: Aqua M4 update to marshmallow stops with ToDo-List

The phone may not be shut down. There is a Definitely way to shut down. There is a button next to the MEMORY Card. Press it for five seconds. Now the phone is Definitely shut down . Make sure the cable is unplugged from the computer and the phone. Press the volume down button and connect the phone to the computer with the cable. The companion must certainly follow the steps. You should know that the device does not make mistakes
good luck