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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

xperia pc companion stuck at initializing

Learner
Message 1 of 4
3,691 Views
Message 1 of 4

xperia pc companion stuck at initializing

I have a Xperia m2 dual and recently I have faced the boot screen loop problem for that I am trying to repair my software using Xperia companion but after selecting software repair it gets stuck at initializing screen I have been waiting for more than an hour to process get started but this is not working  also my internet speed is 1mbps which is stable connection ...pls  help 
I have searched other threads on Sony forums as well also I have searched for youtube videos but no progress is seen so far 

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
3,616 Views
Message 2 of 4

Re: xperia pc companion stuck at initializing

Hi @kakashi201, I'm sorry to hear this and apologies for the late reply.

 

I recommend that you make sure that your firewall or anti-virus software isn't blocking Xperia Companion from accessing the internet. If you disable your firewall and/or anti-virus I also recommend that you reboot your PC before attempting the software repair again.

 

Hope this helps!

 

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 3 of 4
2,115 Views
Message 3 of 4

Re: xperia pc companion stuck at initializing

I did turned off my firnware and reboot pc but still it gets stuck on the end of the bar (I have waited several hours and its still there)

Apprentice
Message 4 of 4
783 Views
Message 4 of 4

Re: xperia pc companion stuck at initializing

i am having the same issue ... if you had a solution i wish you would help me .. thanks