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xperia pc companion stuck at initializing

Learner
Message 1 of 4
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Message 1 of 4

xperia pc companion stuck at initializing

I have a Xperia m2 dual and recently I have faced the boot screen loop problem for that I am trying to repair my software using Xperia companion but after selecting software repair it gets stuck at initializing screen I have been waiting for more than an hour to process get started but this is not working  also my internet speed is 1mbps which is stable connection ...pls  help 
I have searched other threads on Sony forums as well also I have searched for youtube videos but no progress is seen so far 

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
3,836 Views
Message 2 of 4

Re: xperia pc companion stuck at initializing

Hi @kakashi201, I'm sorry to hear this and apologies for the late reply.

 

I recommend that you make sure that your firewall or anti-virus software isn't blocking Xperia Companion from accessing the internet. If you disable your firewall and/or anti-virus I also recommend that you reboot your PC before attempting the software repair again.

 

Hope this helps!

 

sony_sign_logo.png - Official Sony Xperia Support Staff


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One time poster
Message 3 of 4
2,335 Views
Message 3 of 4

Re: xperia pc companion stuck at initializing

I did turned off my firnware and reboot pc but still it gets stuck on the end of the bar (I have waited several hours and its still there)

Apprentice
Message 4 of 4
1,003 Views
Message 4 of 4

Re: xperia pc companion stuck at initializing

i am having the same issue ... if you had a solution i wish you would help me .. thanks