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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

Wont stay switched on

Rookie
Message 1 of 10
1,068 Views
Message 1 of 10

Wont stay switched on

It switches on and immediately shows goodbye logo, how can I get it to stay on 

9 REPLIES 9
Emperor
Message 2 of 10
1,066 Views
Message 2 of 10

Re: Wont stay switched on

@Ginger3

 

That seems to be a hardware issue, what happen if you connect the phone to a wall charger > turn it on?

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Highlighted
Rookie
Message 3 of 10
1,064 Views
Message 3 of 10

Re: Wont stay switched on

Same reaction 

Emperor
Message 4 of 10
1,061 Views
Message 4 of 10

Re: Wont stay switched on

@Ginger3

 

If you've tested different cables and wall chargers then you will have to contact your Local support to get it inspected/repaired




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 5 of 10
1,067 Views
Message 5 of 10

Re: Wont stay switched on

Ok thankyou for your help and advice 

Emperor
Message 6 of 10
1,055 Views
Message 6 of 10

Re: Wont stay switched on

@Ginger3

 

Anytime




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 7 of 10
1,000 Views
Message 7 of 10

Re: Wont stay switched on

@Ginger3

 

Just wondering, did you repaired the phone with Xperia Companion?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 8 of 10
996 Views
Message 8 of 10

Re: Wont stay switched on

No 

Emperor
Message 9 of 10
993 Views
Message 9 of 10

Re: Wont stay switched on

@Ginger3

 

Leave the phone off > connect it to a wall charger > let  it charge for 2hrs > run XC on your computer > follow the steps and try to repair it

 

 

 

Xperia Companion (XC)

 

 

Software Repair Guide

 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 10 of 10
991 Views
Message 10 of 10

Re: Wont stay switched on

I don't have a computer only my phone thankyou for trying to help, maybe I should take it to repair shop?  I'm not keen to leave it there though