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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Problem with unlocking the phone

One time poster
Message 1 of 3
Message 1 of 3

Problem with unlocking the phone

Problem with unlocking the phone
Hello, I have a small problem yesterday because of my own stupidity I blocked my Xperia M2


Entering the service menu with the simlock tab is


I know it means blockage

The phone is Polish to the Polish network operator

Is it possible to reset the reminder counter remotely by asking you very much



Ps: I have already written an e-mail message to support


Problem z zdjęciem simlocka

Witam mam mały problem wczoraj przez własną głupotę zablokowałem swoją Xperia M2


Wchodzac do menu serwisowego w zakładkę simlock jest 


Wiem że to oznacza blokadę 

Telefon jest polski u polskiego operatora sieci 

Czy jest mozliwosc zresetowania licznika prób zdalnie przez was bardzo bym prosił 



Ps: już pisałem wiadomość e-mail do support 


Message 2 of 3
Message 2 of 3

Re: Problem with unlocking the phone



I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

This is something that only your Local Support can answer if they can reset the unlock counter, for that you will have to send your phone, but again, you have to contact them, as this is a global user based forum. 



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 3 of 3
Message 3 of 3

Re: Problem with unlocking the phone

Hi @Dawidek97, welcome to our forum!

As @uliwooly wrote, if you have already sent an Email to your Local support team, wait for them to reply and see if they can assist you with this.

The Xperia M2 has reached it's end of support, so I'm not 100% sure that a service centre can remove the network lock, but wait for the reply from your Local support team, as the routines for removing a network lock may be vary between markets.

Official Sony Xperia Support Staff

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