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Not charging

SOLVED
Learner
Message 1 of 11
9,785 Views
Message 1 of 11

Not charging

 My phone is not charging even if it is plugged in.Please help me

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 2 of 11
12,381 Views
Message 2 of 11

Re: Not charging

Hi @ParamKaler and welcome to the community.

 

I'm sorry to hear this. I recommend that your force restart your device. To do so, press and hold volume up and the on/off key down simultaneously for at least 10 seconds. Then try charging your device again.

 

I would also recommend that you try charging your device using a different charger and a different cable to see if they are causing this behavior.

 

Let me know how it goes.

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

10 REPLIES 10
Sony Xperia Support
Message 2 of 11
12,382 Views
Message 2 of 11

Re: Not charging

Hi @ParamKaler and welcome to the community.

 

I'm sorry to hear this. I recommend that your force restart your device. To do so, press and hold volume up and the on/off key down simultaneously for at least 10 seconds. Then try charging your device again.

 

I would also recommend that you try charging your device using a different charger and a different cable to see if they are causing this behavior.

 

Let me know how it goes.

 


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

One time poster
Message 3 of 11
9,730 Views
Message 3 of 11

Re: Not charging

i have tried all the solutions you suggested but none of it works. i tried force restart, turning on and off my phone and even tried with different chargers and cables. when i turn off my phone and connected to charger, the led turn red indicating it detect the charger but then still not charging. same goes when i turn my phone on, it make a sound indicating it detect the charger but no sign of charging. i have used this phone for 3 years and it will be sad if i had to change to a new phone just because of a charging problem. is there any other  solutions?

Visitor
Message 4 of 11
9,249 Views
Message 4 of 11

Re: Not charging

i have the same problem, the phone detects the charger and it makes a sound, but the phone doesn't charge. When the phone is turned off and the battery is in 0% I connect the charger and appears the red led and it doesn't do anything more. I can't turn on my phone. I tried pressing power button and off button, then i tried volume + and power button. Nothing worked

Learner
Message 5 of 11
9,109 Views
Message 5 of 11

Re: Not charging

Try Charge with 2.1 amber 

One time poster
Message 6 of 11
8,998 Views
Message 6 of 11

Re: Not charging

I am facing the same problem not charging the phone. Initialy 6 months before charger connectivity problem was there with the xperia M2 original charger. I purchase new original cod for the charger. initial cod charging the mobile but after same days speed of charging the mobile is very slow. And currently mobile is not charging at all. If I factory reset the mobile then some days it will be charge but again same problem raised. I am very disappointed with sony xperia due to this charging issue I need to purchase new mobile. It is too sad.

One time poster
Message 7 of 11
8,968 Views
Message 7 of 11

Re: Not charging

Same problem here i have tried everything but it didn't work i'm very disappointed as i bought a sony product so as to not facing a manufacturing problems like this now i got phobia of any product with a "sony" on it

Emperor
Message 8 of 11
8,964 Views
Message 8 of 11

Re: Not charging

@Khamis22

 

I understand your frustration but do contact your Local support to get it inspected / repaired, you can also test different charges and/or cables; oh, and perhaps deal with the phobia with an specialist, lol 

 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

One time poster
Message 9 of 11
8,956 Views
Message 9 of 11

Re: Not charging

I believe that: this is strange problem in the world

 

Where Xperia Engineerings?

One time poster
Message 10 of 11
3,859 Views
Message 10 of 11

Re: Not charging

I have this same problem, I have only had the phone for 6 months! tried different chargers, not working. I have had 3 generations of Sony Xperia, the last the camera stopped working completely after 2 years, if this charging problem doesn't get fixed easily this will be the last Sony I buy.