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M2 Not Charging when Battery is Low

SOLVED
Learner
Message 1 of 18
30,601 Views
Message 1 of 18

M2 Not Charging when Battery is Low

I recently took delivery of my M2 and am generally very pleased with it. However, I'm encountering a problem when the battery charge is low. It doesn't seem to take charge when I plug it in. It recognises that a charger is connected, as in tries to go into night mode and stops showing the "Connect your charger" message, but it doesn't actually CHARGE - no notification icon or light, battery keeps draining. Ultimately, the battery goes dead and the phone shuts down.Then, as "expected", it takes a few moments to show that it is charging, and eventually the light comes on and charge happens. This seems to only happen when the charge is low before I plug it in. If there is more than minimal charge, then it charges OK. It's a bit of a problem that I can't charge the phone when the charge is low.....

 

Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 6 of 18
45,967 Views
Message 6 of 18

Re: M2 Not Charging when Battery is Low

It might have been an app acting up.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

17 REPLIES 17
Moderator
Message 2 of 18
30,583 Views
Message 2 of 18

Re: M2 Not Charging when Battery is Low

Can you boot in safe mode and check if the same occcurs?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

 

Also,have you tried different chargers?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 3 of 18
30,577 Views
Message 3 of 18

Re: M2 Not Charging when Battery is Low

I have tried other chargers as well as the official one supplied. I will look at safe mode next time this happens, though...
Moderator
Message 4 of 18
30,570 Views
Message 4 of 18

Re: M2 Not Charging when Battery is Low

Keep us updated.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Learner
Message 5 of 18
30,563 Views
Message 5 of 18

Re: M2 Not Charging when Battery is Low

Didn't have a problem at all last night... I'll keep an eye on it, though, obviously.
Moderator
Message 6 of 18
45,968 Views
Message 6 of 18

Re: M2 Not Charging when Battery is Low

It might have been an app acting up.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 7 of 18
30,357 Views
Message 7 of 18

Re: M2 Not Charging when Battery is Low

Had a similar problem: battery not charging, or very slowly, not a whole night would have charged higher than 5%. Tried to reboot, push combinaisons of buttons... Seems to have been solved by pressing the reset button under the cover (down for more than 10 seconds, not sure it matters).

Message 8 of 18
30,258 Views
Message 8 of 18

Re: M2 Not Charging when Battery is Low

I have a Weird issue with my Car Charger. I have to plug the charger into the phone first. Then into the Power(Cigarette) Port. Otherwise it wont charge. And when it happens, the blue LED stays lit on the charger after I unplug from the car. The only other charger I have, is the USB cable attached to my Tablet. Leave it charge overnight for the next day.

 I am thinking this is most likely the Car Charger. Possibly a Diode went bad.

Elantramax
2016 Hyundai Tucson SE AWD
2015 Harley Street 750
Regular
Message 9 of 18
29,593 Views
Message 9 of 18

Re: M2 Not Charging when Battery is Low

i have a battery problem also with my m2 aqua.

when i connect my phone to any electric source it gives the light and the phone displays charging sign and after a couple of hours i take a look at the phone it gives the same sign 0% nothing more nothing less please help i do not know what to do ?

Highlighted
One time poster
Message 10 of 18
29,558 Views
Message 10 of 18

Re: M2 Not Charging when Battery is Low

Where's the reset button?