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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Battery not charging above 1%

Apprentice
Message 1 of 3
649 Views
Message 1 of 3

Battery not charging above 1%

My M2 was working like a charm, battery life long etc. 

Out of nowhere today it just stopped charging 

I plug it into charger, it shows red light, charges the phone to 1% so I can start it 
and then it just stops, the charging light doesn't turn on after that

Only when battery drains it again charges the phone to 1% 

 

Can you help out with this issue? 

2 REPLIES 2
Apprentice
Message 2 of 3
648 Views
Message 2 of 3

Re: Battery not charging above 1%

I have tried restart button and safe mode to no avail

I can use the phone for a couple minutes and then battery drains 

Emperor
Message 3 of 3
645 Views
Message 3 of 3

Re: Battery not charging above 1%

@hxffghfd

 

could you test a different wall charger?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)