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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
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xperia m volume disappears

SOLVED
Regular
Message 1 of 5
2,396 Views
Message 1 of 5

xperia m volume disappears

i have an xperia m when im on a call i can hardly hear the person on the other end even though the volume is as high as it goes also if i take it off loud speaker while in a call i cant hear the person at all its as if the phone is on mute even though it isnt

The phone has the latest android version 4.3

1 ACCEPTED SOLUTION

Accepted Solutions
Commissioner
Message 5 of 5
2,645 Views
Message 5 of 5

Re: xperia m volume disappears

ok

since you can talk using earphones and your phone is not responding to the service test, then i think it is a hardware fault with your phone's earpiece and you should take it to the sony service centre for an expert opinion.

AG
4 REPLIES 4
Highlighted
Commissioner
Message 2 of 5
2,367 Views
Message 2 of 5

Re: xperia m volume disappears

Do this
Dial *#*#7378423#*#* in your phone's dialer. This will open service menu

Go to Service Tests>Earphone>Put the phone to your ear.
Can you hear anything?

Also, do you face the same problem when you talk to someone using the earphones you got with your phone?

AG
Regular
Message 3 of 5
2,360 Views
Message 3 of 5

Re: xperia m volume disappears

hi there

thanks for the reply i did what you said with the ear phone test and i cant hear anything when i speak to someome using the ear phones it works fine

Regular
Message 4 of 5
2,358 Views
Message 4 of 5

Re: xperia m volume disappears

also i have just tried it again and i kept pressing the volume key and which was already at maximum volume and then i heard the testing it seems to be intermitent it will work ok for awhile then go again

 

Commissioner
Message 5 of 5
2,646 Views
Message 5 of 5

Re: xperia m volume disappears

ok

since you can talk using earphones and your phone is not responding to the service test, then i think it is a hardware fault with your phone's earpiece and you should take it to the sony service centre for an expert opinion.

AG