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unfortunately has stopped everything working sony xperia m

Visitor
Message 1 of 18
7,746 Views
Message 1 of 18

unfortunately has stopped everything working sony xperia m

Hey i turned on my sony xperia m and it came up saying unfortunately google has stopped working then it came up saying it again but insteed of google it said something then again and again and it said it with everything on my phone and when i lock it and go to unlock it it has turned off and i cant do anything once.Ihave gone on something fast i have to stay on it if i come off it i have to turn my off but when i turn it off i have to take the battery off to turn it off and i dont know what to do and how to fix it. I looked up how to fix it and all i get is unfortunately about everything like cramra and other things and nothing about what im having and how to fix it.Can someone please help and tell me if you know anyway to fix it please thank you

17 REPLIES 17
Phy
Forum Legend
Message 2 of 18
7,737 Views
Message 2 of 18

Re: unfortunately has stopped everything working sony xperia m

You should try repairing the phone with Sony PC Companion.
http://support.sonymobile.com/us/tools/pc-companion/
Visitor
Message 3 of 18
7,726 Views
Message 3 of 18

Re: unfortunately has stopped everything working sony xperia m

Cant i have tried but when it comes to doing the thing that it tells you to before you can do the repair part dont work so i cant us that and i mean evrything has the unforeately it changers with a usb but cant connect to anything but can sill change off a computer cant connect to the app or anything to even get there then that problem which i said will happen then.

Emperor
Message 4 of 18
7,720 Views
Message 4 of 18

Re: unfortunately has stopped everything working sony xperia m

@noname1

 

Run PCC > follow all the steps > turn off the phone > then connect the phone while pressing the volume down key when you are asked to. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 5 of 18
7,718 Views
Message 5 of 18

Re: unfortunately has stopped everything working sony xperia m

Tried it it doest work at all.

Emperor
Message 6 of 18
7,698 Views
Message 6 of 18

Re: unfortunately has stopped everything working sony xperia m

Have you charged your phone for about an hour?



"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Visitor
Message 7 of 18
7,694 Views
Message 7 of 18

Re: unfortunately has stopped everything working sony xperia m

its fullyed charged 

Forum Legend
Message 8 of 18
7,688 Views
Message 8 of 18

Re: unfortunately has stopped everything working sony xperia m

How to perform a system repair using PC Companion - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Visitor
Message 9 of 18
7,681 Views
Message 9 of 18

Re: unfortunately has stopped everything working sony xperia m

Im on a mac and ive tried the rapair one the sony bridge and it dont work 

Forum Legend
Message 10 of 18
7,666 Views
Message 10 of 18

Re: unfortunately has stopped everything working sony xperia m

Are you able to use a friends or family members Pc running Windows preferably Win7

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman