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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

security code

SOLVED
Apprentice
Message 1 of 14
10,322 Views
Message 1 of 14

security code

Hi Every one!

 

My mobile is asking security password each time when screen is off / on. In the mobile settings for screen lock I have kept "Swipe". This is happening when I upgraded android version to 4.3.

 

I know the password but it is painful to enter the password each time when your screen is turned on.

 

Kindly help.

 

Thank you,

Manohar

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 6 of 14
14,966 Views
Message 6 of 14

Re: security code

Problem solved. Finally I did the Factory Reset.

13 REPLIES 13
Highlighted
Master
Message 2 of 14
10,301 Views
Message 2 of 14

Re: security code

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

 

Do you have any antivirus or security app installed on your phone? 

 

You can check what you have as device administrators under settings > security > device administrators. 

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Apprentice
Message 3 of 14
10,289 Views
Message 3 of 14

Re: security code

Hello thanks for replying.
I do not have any device administrator checked/ticked in setting/security/device administrator. There was McAfee in my device but after upgrade to 4.3 I have uninstalled it.

Do I need to do anything else?
Master
Message 4 of 14
10,268 Views
Message 4 of 14

Re: security code

Strange, try to set the screen lock to none under settings > security > screen lock and then restart your phone and change back to swipe. Do you still have a password to open the screen? 

 

In that case I would suggest that you try to boot your phone into safe mode to see if the security password may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

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Apprentice
Message 5 of 14
10,253 Views
Message 5 of 14

Re: security code

Hello Mr. Alexander,

 

I have tried the 1st option i.e. changing the screen lock to none then restart (still asking for secuty password) then I changed the screen lock back to swipe. Still each time the phone is asking for security password to access. Even when I receive any call I cant see the incoming call screen instead I see the security password screen, I have to enter the pasword 1st.

 

I have also tried the other option gave by you i.e. starting the phone in Safe mode. In this mode also phone is asking for security password each time when the screen is turned on/off. Please see some screen shots I have taken when the phone was in safe mode.

 

Screenshot_2014-05-09-18-39-04.png

 

Screenshot_2014-05-09-18-39-14.png

 

Screenshot_2014-05-09-18-38-45.png

 

Screenshot_2014-05-09-18-40-21.png

 

Screenshot_2014-05-09-18-39-51.png

Apprentice
Message 6 of 14
14,967 Views
Message 6 of 14

Re: security code

Problem solved. Finally I did the Factory Reset.

Master
Message 7 of 14
10,181 Views
Message 7 of 14

Re: security code

Good to hear that you sorted it out! 

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Apprentice
Message 8 of 14
10,033 Views
Message 8 of 14

Re: security code

I don't know what password you have to enter but you can try your Gmail password. I have my two - three passwords I tried all and one of them clicked.
Visitor
Message 9 of 14
9,949 Views
Message 9 of 14

Re: security code

Hi All,

Did a lot of groundwork to find out the actual problem and it worked out.

 

- It is not a problem with your antivirus password. No need to change it, whichever antivirus you are using.
- It is not a problem with your SIM or PUK password.

 

The problem is with the X-Alert for Xperia app of Sony (which has permission to lock phone and doesn't allow to navigate to the settings).

 

Solution :

Disable the X-Alert Xperia app and remove from the Device administrator (Settings -> Security -> Device Administrator -> Click on X-Alert for Xperia and click Deactivate)

Also, from the app list, disable the X-Alert app.

 

dhanyavaadagaLu !!

 

One time poster
Message 10 of 14
9,868 Views
Message 10 of 14

Re: security code

how to factory reset xperia m during x -alert is on ?