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Mobile World Congress 2019

Sonys Press conference from MWC took place end of February
If you missed it you can watch it here.
Please join the discussion here and share your thoughts on what was anounced here. MWC 2019 discussion.

Phone Stuck On Boot Screen Loop - HELP!

SOLVED
One time poster
Message 21 of 29
3,099 Views
Message 21 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

My xperia is on boot loop, I can't turn it off as it is on a loop. I have had many pop ups stating the followingProcess com.android has stopped/system UI has stopped/Bluetooth has stopped. It won't let me DO anything, I can't get into my phone at all, I can't take a battery out I can't get to. It doen't register on the pc companion. When I contact my service provider they tell me the phone should last for the entire contract 2 years, but I am half way through. They expect me to PAY to get it fixed and/or PAY to get outh the contract and PAY to get into a new 2 year contract when the phone will only last for half again. PLEASE help me!!!

 

Message 22 of 29
3,024 Views
Message 22 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

Hi i have had the same issue and have used the pc companion several times but the same problem keeps happening any suggestions on how to do a perminant fix?thanks

 

Message 23 of 29
2,997 Views
Message 23 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

what kind of care is this when you dont get a fix for issues or even a reply

Apprentice
Message 24 of 29
2,955 Views
Message 24 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

"what kind of care is this when you dont get a fix for issues or even a reply"

I am wondering the same thing.

One time poster
Message 25 of 29
2,766 Views
Message 25 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

"what kind of care is this when you dont get a fix for issues or even a reply"

 
if you noticed, this thread already been flagged to "solved", no one will even bother to look at this thread again. Start your own thread.

Message 26 of 29
977 Views
Message 26 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

Hi I have the same problem and It is literally happening as I'm typing I have tried the 10 sec power button reboot and the Volume up and power button method and neither of them work?

Also, it won't turn off.

P.S I'm using a Sony Experia XA1

One time poster
Message 27 of 29
882 Views
Message 27 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

can  someone please help me my m4 aqua hasnt been working recently an my phone just powerd off so i tried to turn it back on and it was stuck on the black screen with the sony logo so i looked for suggestions and people said the compannion app. so i tried that and when i finished the repair it just comes up with a white screen and the sony logo and wont boot up after repair so i really need sugestions please.


@Thommo wrote:

To perform a system repair

 

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

 

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP



@Thommo wrote:

To perform a system repair

 

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

 

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP



@Thommo wrote:

To perform a system repair

 

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)

Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down - This should start the repair or reformat process

 

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP


 

Visitor
Message 28 of 29
310 Views
Message 28 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

Hey same problem but pc companion is on macbook air. Help.

Visitor
Message 29 of 29
295 Views
Message 29 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

Hey it somehow turned on..... i conneted it to my pc while on waves and it turned on!!