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Tips & Tricks

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Phone Stuck On Boot Screen Loop - HELP!

SOLVED
Genius
Message 11 of 29
10,406 Views
Message 11 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

Hi @JohnFG

 

Download it from this link http://support.sonymobile.com/gb/tools/pc-companion/ and try again this:

 

 

_________________________________

 

System Repair with PC Companion:
_________________________________

 

 

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and
erase all data. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on
screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should
start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for
PC Companion and run in compatibility mode and chose Windows 7 or XP.

 

Best Regards.

 

"We can have anything we want on life, if we just help others to found what they need” - Ebelsain Villegas
One time poster
Message 12 of 29
9,449 Views
Message 12 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

hi.. i have sony xperia go st27i.. nag factory reset ako dahil punong puno na yung phone ko.. but after it reset.. i plug out my simcard and memory card.. and when about to turn on. it stuck on loading screen(mixing colors that flashing after sony xperia logo.) what will i do? i need some help.. i tried to connect on pc companion but it nonsense..my cable is good.. but i dont know why its not detected.. 

 

please help..

One time poster
Message 13 of 29
9,161 Views
Message 13 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

I am having the same problem... I have an Xperia M4 Aqua and it won't detect it. I am still stuck on the android screen with an "error" message and the Android logo lying down. Was anyone able to fix it? Thanks in advance.

One time poster
Message 14 of 29
8,697 Views
Message 14 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

Hello,

 

I cannot update the firmware in the way described above. It says: Error in Sony update routine 0x000007d3.

What can I do now to repair my phone?

It is stuck in a boot loop since I unlocked the bootloader. I had followed the instructions I found here:

http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/

 

Now I cannot use PC Companion to restore my firmware.

What can I do?

One time poster
Message 15 of 29
8,408 Views
Message 15 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

I just used the companion tool and it worked. The phone doesn't need to be turned on. I'd make sure the phone has some charge and follow the instruction. If it still doesn't work the phone must be seriously pooped
One time poster
Message 16 of 29
8,341 Views
Message 16 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

MY SONY M2 . I`VE GOT CHARGE TO 100% AND I OPEN AND STUCK IN VIOLET WAVE ANIMATION CAN OYOU HELP ME ??

One time poster
Message 17 of 29
7,879 Views
Message 17 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

I tried this but it said my phone had to be at 80% battery to fix it. My phone cannot charge whilst off and being very low, i decided to leave it on charge stuck on the startup animation. It has now died and the red charge light is going on and off slowly. What should i do?

 

Learner
Message 18 of 29
6,955 Views
Message 18 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

its very simple to get out of the boot loop in sony phones first use pc companion for repairing it and later it will start properly and if the boot loop is still on then press the volume up key and power key hold it, it will switch off phone (its necessary to follow the steps above cz if you use the power reset key it wont work) then wait for around 5-7 min and switch it on using power key

caution: dont even wait for to long orelse you will have to follow the whole process again

 

One time poster
Message 19 of 29
6,779 Views
Message 19 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

Hi ,

 

I tried the above steps to repair using Sony Companion however I am getting an error as

 

"Software repair failed

An error occurred while repairing your device.
Please try again. If the problem persists, please contact Sony support.

Error code: UEUpdateFailed
UE_2005"

 

I have tried several times to repair but My data cable automatically gets disabled after certain time and repair stops working. Please help me with this problem. Slightly frowning Face

One time poster
Message 20 of 29
6,770 Views
Message 20 of 29

Re: Phone Stuck On Boot Screen Loop - HELP!

This works, thankfully, alas i lost all the numbers, lesson learnt lol.

Many thanks for the info tho (Y)