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lost gold status

SOLVED
Learner
Message 1 of 57
5,241 Views
Message 1 of 57

lost gold status

after the recent [7/5] update of the Xperia Lounge app, I was logged out [presumably because I was logged in with a PSN account, an option with has been removed from the new version], I've logged in with my SonyMobile account [which my z3 compact is registered under] and now the xperia lounge is blue with no option to get it to gold again, 

was the gold/silver tiers removed? if not, how do I get my gold status back?

1 ACCEPTED SOLUTION

Accepted Solutions
Sony Xperia Support
Message 13 of 57
6,268 Views
Message 13 of 57

Re: lost gold status

The upgrade to gold status may take a little while (up to 72h) so if you change the account you log in with you may lose gold status for a little while.

In case you're not upgraded back to gold within 72h, please contact your local support team.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

56 REPLIES 56
Visitor
Message 2 of 57
5,231 Views
Message 2 of 57

Re: lost gold status

Try logged with Google Account.
One time poster
Message 3 of 57
5,208 Views
Message 3 of 57

Re: lost gold status

I have the same exact issue as op, have tried using Google acct but same results, status is still blue with no options.
Moderator
Message 4 of 57
5,200 Views
Message 4 of 57

Re: lost gold status

Has any of you tried to log in with sony account?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Commissioner
Message 5 of 57
5,193 Views
Message 5 of 57

Re: lost gold status

Yes, i can confirm that issue. Yesterday, i switched from xperia z3c to z3 and now blue status. No way to upgrade to gold, even on z3 compact...

Log in with Sony Account.
Greetings,

SirRobin
Moderator
Message 6 of 57
5,191 Views
Message 6 of 57

Re: lost gold status

Logged with sony account here, gold status on.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Commissioner
Message 7 of 57
5,187 Views
Message 7 of 57

Re: lost gold status

Ok, but what can WE do? Tried with Google+ and facebook account also, but same problem...

Sony Account was used since first day, even on old z3c its now not longer gold status...

 

In this status i see the same as an user in the app without an account... Slightly frowning Face

Greetings,

SirRobin
Moderator
Message 8 of 57
5,185 Views
Message 8 of 57

Re: lost gold status

Strange, I am still on 4.4.4 with my Z1 (NCB). Maybe @Rickard can take a look after the weekend.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Commissioner
Message 9 of 57
5,182 Views
Message 9 of 57

Re: lost gold status

Think this is an issue. Look at google play and thread, maybe lollipop problem?
Greetings,

SirRobin
Moderator
Message 10 of 57
5,180 Views
Message 10 of 57

Re: lost gold status

Could be,that's why it is better to wait for sony guys.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.