lost gold status

[pat30724]

Same problem after updating to lollipop gold membership is gone.

[SirRobin]

Tried again this morning, upgrade to Gold status comes back! I´m not sure what happend, maybe the problem was fixed?

[Rickard · Accepted solution]

The upgrade to gold status may take a little while (up to 72h) so if you change the account you log in with you may lose gold status for a little while.

In case you're not upgraded back to gold within 72h, please contact your local support team.

[meanie]

well, I first posted about this almost a week ago [friday], and the problem still persists,

I've contacted support as suggested 2 days ago, and apart from an automated email acknowledging my message and providing me a reference number, I've heard nothing from support.

anything else I can try?

[Jadair539]

I've had the same issue. It's over a week since installing the update, and still it does not have the Gold status. I only saw this thread today and just a moment ago sent an email to support as suggested. Now I keep my fingers crossed and hope that there is a solution for me.

[bruteoutlawz]

I recently opened the xperia lounge app and noticed it had signed me out. I signed back in with my xperia account and have noticed I no longer have the gold account. I signed in with my Google account to see if the gold account was attached to that but still nothing? What's happened to my gold account?

[Thommo]

Have you opened the options then My account to see if it needs updating?

[bruteoutlawz]

In the xperia lounge app? If so, there is nothing in there.

[uliwooly]

@bruteoutlawz

I've seen this before, just contact your local Xperia Care

http://support.sonymobile.com/global-en/contactUs/

[Thommo]

Top right corner tap the 3 dots