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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

lost gold status

SOLVED
One time poster
Message 11 of 57
2,105 Views
Message 11 of 57

Re: lost gold status

Same problem after updating to lollipop gold membership is gone.
Commissioner
Message 12 of 57
2,088 Views
Message 12 of 57

Re: lost gold status

Tried again this morning, upgrade to Gold status comes back! I´m not sure what happend, maybe the problem was fixed?
Greetings,

SirRobin
Sony Xperia Support
Message 13 of 57
6,249 Views
Message 13 of 57

Re: lost gold status

The upgrade to gold status may take a little while (up to 72h) so if you change the account you log in with you may lose gold status for a little while.

In case you're not upgraded back to gold within 72h, please contact your local support team.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

View solution in original post

Learner
Message 14 of 57
2,024 Views
Message 14 of 57

Re: lost gold status

well, I first posted about this almost a week ago [friday], and the problem still persists,

I've contacted support as suggested 2 days ago, and apart from an automated email acknowledging my message and providing me a reference number, I've heard nothing from support.

anything else I can try?

Highlighted
Learner
Message 15 of 57
1,997 Views
Message 15 of 57

Re: lost gold status

I've had the same issue. It's over a week since installing the update, and still it does not have the Gold status. I only saw this thread today and just a moment ago sent an email to support as suggested. Now I keep my fingers crossed and hope that there is a solution for me.

Message 16 of 57
2,035 Views
Message 16 of 57

xperia lounge gold

I recently opened the xperia lounge app and noticed it had signed me out. I signed back in with my xperia account and have noticed I no longer have the gold account. I signed in with my Google account to see if the gold account was attached to that but still nothing? What's happened to my gold account?
Forum Legend
Message 17 of 57
2,029 Views
Message 17 of 57

Re: xperia lounge gold

Have you opened the options then My account to see if it needs updating?

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman



Message 18 of 57
2,024 Views
Message 18 of 57

Re: xperia lounge gold

In the xperia lounge app? If so, there is nothing in there.
Emperor
Message 19 of 57
2,020 Views
Message 19 of 57

Re: xperia lounge gold

@bruteoutlawz

 

I've seen this before, just contact your local Xperia Care

 

http://support.sonymobile.com/global-en/contactUs/




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Forum Legend
Message 20 of 57
2,020 Views
Message 20 of 57

Re: xperia lounge gold

Top right corner tap the 3 dots

 

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.   Richard P. Feynman