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2016-12-13 04:12 PM
Hi @ninoka, sorry to hear that.
If you send an email to email@example.com you should get in contact with your local support team for further assistance with this.
2016-12-14 04:24 PM
@ninoka Thanks for letting know, I'll have to forward that internally.
Could you send me a PM with your phone's IMEI as well as some information on which voucher code you are unable to use? Sorry for the inconvenience this has caused.
2017-01-31 11:47 PM
2017-02-01 05:32 PM
I'm glad to hear that you were able to find and redeem the offer. Thanks for sharing!
2017-02-20 02:22 PM
2017-02-20 04:53 PM
If the device was purchased in the US it is possible that it may not be eligible for the offers that is available in other parts of the world. If you haven't contacted your local support team about this I'd recommend that you do so.