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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Cannot redeem Sony retro theme (3rd and 4th series)

Learner
Message 1 of 6
725 Views
Message 1 of 6

Cannot redeem Sony retro theme (3rd and 4th series)

Ok i'm really starting to be disappointed with this. I haven't received the 3rd series of the free theme. I was thinking it's ok. But this is the 2nd offer already and i still can't redeem my exclusive reward. I have already uninstalled some of the themes that are here on my phone. I already did a force stop and clear cache on xperia lounge and it is still not working. I have downloaded the first and 2nd series of the retro theme with no issues. I just don't understand why i cant redeem the 3rd and 4th. There's no limit on redeeming rewards right? That's why i bought this device for my sony exclusive rewards and this happens. Really disappointed

5 REPLIES 5
Learner
Message 2 of 6
724 Views
Message 2 of 6

Re: Cannot redeem Sony retro theme (3rd and 4th series)

The error message is saying "Your offer

 

Cannot contact service. Please try again later"

Emperor
Message 3 of 6
719 Views
Message 3 of 6

Re: Cannot redeem Sony retro theme (3rd and 4th series)

@TroyMVL92

 

I'm sorry to hear about your issue, but this is a global user based forum, you should contact your Local support regarding this. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 4 of 6
712 Views
Message 4 of 6

Re: Cannot redeem Sony retro theme (3rd and 4th series)

Sorry but how is this not a global issue? And why should i contact local support when it clearly shows that i have an issue with my Xperia Lounge Account? The error message says it has an issue with my account. Not with my area or it didnt say country restrictions. Am i right?

Emperor
Message 5 of 6
709 Views
Message 5 of 6

Re: Cannot redeem Sony retro theme (3rd and 4th series)

@TroyMVL92

 

No one can assist you here, again this is a global USER BASED forum, which means, what affect a user in a specific market/country, wont be the same support group at a different market, and again, this is a USER based forum. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Learner
Message 6 of 6
705 Views
Message 6 of 6

Re: Cannot redeem Sony retro theme (3rd and 4th series)

Ok. Thanks anyways