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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
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Cannot contact service

One time poster
Message 1 of 6
1,416 Views
Message 1 of 6

Cannot contact service

When trying to redeem 3 month free amazon and rautken movie rental I keep getting cannot contact service please try again in a few minutes. I have a xperia xz2 and my account is gold

5 REPLIES 5
One time poster
Message 2 of 6
1,402 Views
Message 2 of 6

Re: Cannot contact service

I'm getting the same here too. Would love to know what the fix is. I've tried clearing data and cache with a reboot of the phone too, still no luck Slightly frowning Face

Learner
Message 3 of 6
1,395 Views
Message 3 of 6

Re: Cannot contact service

Exactly the same for me too. Also prompts an error to say 'no account exists'

Don't bother trying any of the related fixes on the web.

This is probably something to do with the GDPR changes taking place before May because they need your permission to use your data by law.

Come on Sony....respond in a timely fashion for a change.

Learner
Message 4 of 6
1,390 Views
Message 4 of 6

Re: Cannot contact service

Same problem here, contacted support 3 times. Nothing they have told me to do has worked yet. I've even found multiple posts with more "solutions" that did nothing.

 

Xperia XZ2

Learner
Message 5 of 6
1,360 Views
Message 5 of 6

Re: Cannot contact service

Seems they fixed the issues in the last few days. Shame 2 of the offers expired.

Learner
Message 6 of 6
1,357 Views
Message 6 of 6

Re: Cannot contact service

Still not fixed for me. Exactly the same issue. 

Says welcome back and had messages but is not actually signed in.

When I attempt to login it initially behaves as if it's signing in via Google and then displays the same message .