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Can't update Lounge

Talent
Message 1 of 12
1,781 Views
Message 1 of 12

Can't update Lounge

As the title says, I can't update xperia lounge on my D6633.

I'm running latest rom but even though What's new is telling me that there's a new update for xperia lounge, it does not install. It downloads fine but doesn't install, and on every reboot I see the notification for the update.

HelP!

11 REPLIES 11
Sony Xperia Support
Message 2 of 12
1,778 Views
Message 2 of 12

Re: Can't update Lounge

Hi MasterTB,

 

Are you able to advise if other apps are updating via the Play Store?


Official Sony Xperia Support Staff


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To get in touch with your local support team, please visit our contact page.

Emperor
Message 3 of 12
1,778 Views
Message 3 of 12

Re: Can't update Lounge

@MasterTB

 

Do you have enough internal storage? any antivirus?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Talent
Message 4 of 12
1,770 Views
Message 4 of 12

Re: Can't update Lounge

No problems with any other app either from Sony or any other developer. Only Lounge is giving me this error.

Emperor
Message 5 of 12
1,759 Views
Message 5 of 12

Re: Can't update Lounge

@MasterTB

 

Settings > apps > all > xperia lounge > clear data uninstall updates > restart the phone > try again




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Emperor
Message 6 of 12
1,758 Views
Message 6 of 12

Re: Can't update Lounge

@MasterTB

 

What if you boot on safe mode and try again?

 

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Moderator
Message 7 of 12
1,726 Views
Message 7 of 12

Re: Can't update Lounge

What if you try to clear data for whats new app?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Talent
Message 8 of 12
1,715 Views
Message 8 of 12

Re: Can't update Lounge

No luck. Also clearing data on what's new app didn't work.

Uninstalled the updates and disabled the app, don't think I'll be using it... maybe later I'll try again, if I see the need, I'm in argentina and don't have any other sony devices so, no services to use either (for now), but thanks for the help.

Didn't try safe mode, the phone is working great in all other areas atm...

Emperor
Message 9 of 12
1,700 Views
Message 9 of 12

Re: Can't update Lounge

Keep us updated




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia Support
Message 10 of 12
1,690 Views
Message 10 of 12

Re: Can't update Lounge

I know this may sound irrelevant as other apps can update, I still suggest clearing the Play Store and Play Services applications, as Play Services is the core component that allows updates to occur.

 

Menu > Settings > Apps > All > Google Play Services > Clear Data

 

Let us know how you get on.


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.