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Can't sign into xperia lounge

Message 1 of 12
7,404 Views
Message 1 of 12

Can't sign into xperia lounge

When I try sign into my xperia lounge on my xperia xz, it just hangs and then says "cant sign in". Can anyone help

11 REPLIES 11
Emperor
Message 2 of 12
7,403 Views
Message 2 of 12

Re: Can't sign into xperia lounge

@Festerbester

 

settings > apps > xperia lounge > clear the app data > restart the phone > report back. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Message 3 of 12
7,395 Views
Message 3 of 12

Re: Can't sign into xperia lounge

Still bringing up, "cant login" "keep browsing". 

Message 4 of 12
7,391 Views
Message 4 of 12

Re: Can't sign into xperia lounge

I did it again and I managed to sign in. Thank you! 

One time poster
Message 5 of 12
7,324 Views
Message 5 of 12

Re: Can't sign into xperia lounge

I think I've found one of the determining factors that won't allow us to sign in. When using your google account it might not work if your settings won't allow less secure apps to access your google account information so in order to undo this go to Settings > Accounts & Services > Google > Sign in & Security Less secure apps. This should solve it. 

One time poster
Message 6 of 12
7,013 Views
Message 6 of 12

Re: Can't sign into xperia lounge

So I just fixed my wife's phone.

I went into settings>support 

It popped up to say the "token" has expired. 

I click anything positive and clicked to get my product ID and warranty. 

I was then able to go straight to lounge and signed right in. 

I hope this helps someone else. 

Apprentice
Message 7 of 12
6,964 Views
Message 7 of 12

Re: Can't sign into xperia lounge

Sony should give these trouble shooting guides directly in the app when you get the login error.

The Support > Token solution worked for me!

One time poster
Message 8 of 12
6,795 Views
Message 8 of 12

Re: Can't sign into xperia lounge

This also worked for me thanks

Visitor
Message 9 of 12
6,107 Views
Message 9 of 12

Re: Can't sign into xperia lounge

Awesome man thanks 

One time poster
Message 10 of 12
5,542 Views
Message 10 of 12

Re: Can't sign into xperia lounge

I have this same problem. Wife does too. Both on Xperia X Compact. Neither of us have ever been able to login. None of the above suggestions work. Just get "no login service available, could not login, keep browsing". So frustrating.