Take our customer survey to evaluate your visit.
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
2018-09-10 08:02 PM
Phone won't turn on, tried holding the power and volume up ect. Nothing seems to work.
Phones not been dropped or damaged just woke up and it won't turn on, only thing I get is a red flashing light when on charge
2018-09-10 09:28 PM
you should connect the phone to a wall charger > press and hold power & volume up for 10 seconds > let it charge for 2-3 hours > try to turn it back on
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)
2018-09-10 10:11 PM
It's been on charge for close to 3 hours now, still not turning on. All I'm getting is a red flashing light in the top left corner
2019-04-30 07:39 PM
need help my phone wont turn on I used it this morning for google maps set a route up then put it to one side turn the srceen off then wont out to my van about 2 3 mins later went to start my route and the phone wont turn on and it will not charge it had about 89% batter I have no red light.
I need help please
2019-05-01 10:41 PM
IM having same problem, wont boot up, was running fine with 70%+ battery left then when to check time and phone was off. Currently on charge as suggested above with no light indicating charging. Cable and charger are fine as it chargers other phones.
Did manage to get phone to power on once earlier but only got the screen to show yellow verticl lines down screen the goes white the partly showed sony logo, then promtly shut down again.
unable to boot up since
The battery will drain and once it ons it will show a charge sign you will hae to wait .(mine didnt on for two days) and now its off again i want to get a new phone because all my sonys have done this til they never turn on again so im forced to its too much hassle having this phone.If you want to keep the phone once its turned on free up the storage or buy an sd card with lots of storage because thats why the phones start playing up.
a month ago
I'm having a similar problem. The battery was around 8% so I turned it off to preserve battery but when I tried to recharge it a couple of hours later, nothing would happen. I left it charged for several hours and not even the red light to indicate charging comes on.
I've tried to connect it via my computer and it seems to connect and then disconnect and repeat this constantly so I know its not the usb cable.