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Tips & Tricks

Troubleshoot, find support articles, run tests directly on your phone with the support application.
Read more and discuss the app here.

WiFi hotspot turning off when I turn it on

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Apprentice
Message 1 of 9
5,897 Views
Message 1 of 9

WiFi hotspot turning off when I turn it on

The portable WiFi hotspot keeps turning off after 2 seconds when I turn it on. How to resolve please?

 

Yes I do have my data switched on and the hotspot settings look ok.

 

Could another app be disabling the hotspot? Another user* found that BBC iPlayer and iPlayer Radio were doing that. I don't have enough either installed though.

* https://talk.sonymobile.com/t5/Xperia-X-Compact/Hotspot-problem-with-Nougat/td-p/1189306

 

Screenshot_20180324-103429.pngIt then turns it off after 2 secs

 

1 ACCEPTED SOLUTION

Accepted Solutions
Apprentice
Message 8 of 9
5,747 Views
Message 8 of 9

Re: WiFi hotspot turning off when I turn it on

Ah - I unintalled the app 'Sensors Multitool' (Google Play app) and that resolved the problem. So there's that plus the Lookout app's Wifi security feature that cause this problem.

8 REPLIES 8
One time poster
Message 2 of 9
5,887 Views
Message 2 of 9

Re: WiFi hotspot turning off when I turn it on

The menu button has been cleared and wanted to be returned

 

تم مسح زر القائمه واريد ارجاعه 

 

@tyto

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.

One time poster
Message 3 of 9
5,826 Views
Message 3 of 9

Re: WiFi hotspot turning off when I turn it on

Hey I the same problem, let me know please if you worked it out

Apprentice
Message 4 of 9
5,808 Views
Message 4 of 9

Re: WiFi hotspot turning off when I turn it on

No-one's given suggestions as to solutions (yet).

Moderator
Message 5 of 9
5,803 Views
Message 5 of 9

Re: WiFi hotspot turning off when I turn it on

@Katarazzi

Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Apprentice
Message 6 of 9
5,996 Views
Message 6 of 9

Re: WiFi hotspot turning off when I turn it on

I did that, thanks. I did it with an IT technician, and he had the brain-wave that it may be a security app that was causing the problem. And it was - it was Lookout Mobile Security's app feature of 'Safe Wi-Fi: to detect unsafe wi-fi networks' (Highly ironic that it was preventing a pefectly safe one..!)

So, problem solved now thankfully.

Apprentice
Message 7 of 9
5,533 Views
Message 7 of 9

Re: WiFi hotspot turning off when I turn it on

Oh no, it's doing it again and this time it isn't Lookout's wifi security feature. Anyone got any ideas? I use AVG too but it doesn't seem to be able if its settings. I've booted in safe mode and the problem doesn't occur then.

Apprentice
Message 8 of 9
5,748 Views
Message 8 of 9

Re: WiFi hotspot turning off when I turn it on

Ah - I unintalled the app 'Sensors Multitool' (Google Play app) and that resolved the problem. So there's that plus the Lookout app's Wifi security feature that cause this problem.

One time poster
Message 9 of 9
5,501 Views
Message 9 of 9

How can I delete Spotify from my Xperia L1

It's already installed by default but I don't want it and I can only disable it atm. How can I delete it permanently