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Tips & Tricks

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Unable to receive photos via messaging

One time poster
Message 1 of 7
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Message 1 of 7

Unable to receive photos via messaging

I am unable to receive photos via messaging. The messaging crashes and won't even let me read the texts when a photo is sent to me. 

6 REPLIES 6
Sony Xperia Support
Message 2 of 7
1,930 Views
Message 2 of 7

Re: Unable to receive photos via messaging

Hi @Jordan6268,

 

I'm sorry to hear this. I recommend that you make sure that you have the correct settings for MMS installed on your device. You can download and install new ones if you go to: Settings > More > Internet settings.  Once the download has completed restart your device.

 

If you are still experiencing the same behavior I recommend that you reset your messaging app. Note that this won't delete any messages stored on your device. To do this, go to: Settings > Apps > Messaging > Storage > Clear data > Ok.  Then restart your device.

 

Keep me posted on how it goes.

 


Official Sony Xperia Support Staff


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Visitor
Message 3 of 7
1,888 Views
Message 3 of 7

Re: Unable to receive photos via messaging

Translation via Google translate:

Hello, since I have offered a Sony Xperia L1 and I have the same problem. I can not receive or send MMS. At first when I retrieved it, it could send and receive MMS and after a while (24h around) more possible. Message that displays: "Send impossible, the message will be sent once the service is available". I changed the phone 3 times to my provider, I tried doing all updates and also doing no updates. Otherwise its all funny.
Ah yes all the settings of the phone was made by the supplier and also carried out a cross test. The same result. Thank you in advance for your response.

 

Bonjour, depuis peux je me suis offert un Sony Xperia L1 et j'ai le même problême. Je ne peux ni recevoir, ni envoyer de MMS. Au début quand je l'ai récupérer, il pouvait envoyé et recevoir des MMS et au bout d'un certain temps ( 24h environs ) plus possible. message qui affiche : "Envoie impossible , le message sera envoyé une fois le service disponible". J'ai changé le téléphone 3 fois chez mon fournisseur, j'ai essayé en faisant tous les mises a jours et aussi en faisant aucune mises a jours. Sinon sa tout fonçionne.

Ah oui tout les paramétrage du téléphone a été fait par le fournisseur et réalisé aussi un test croisé. Même résultat. Merci d'avance de votre réponse.

Moderator
Message 4 of 7
1,882 Views
Message 4 of 7

Re: Unable to receive photos via messaging

@Ban974

 

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

 

Can you confirm that you have enough space on your internal memory?



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Visitor
Message 5 of 7
1,879 Views
Message 5 of 7

Re: Unable to receive photos via messaging

Yes I have enough memory on my internal phone storage. I have 9GB on the internal memory of my phone.
Moderator
Message 6 of 7
1,876 Views
Message 6 of 7

Re: Unable to receive photos via messaging

@Ban974

 

Try resetting your network settings, but bear in mind that this will erase all saved WiFi connections and APNs:

 

- Go to Settings -> More -> Reset network settings -> Confirm -> Restart your phone.

Go to Settings -> More -> Internet settings -> Accept -> Restart your phone again.

- Go to Settings -> More -> Mobile networks -> Access point names -> make sure you have an APN for MMS service. If not, contact your network provider and ask them to send it to you.



Feel free to kudo this post or mark it as solution so that other users facing the same issue can find it

Disclaimer: Moderators are not affiliated with or work for Sony Mobile, their posts represent their own opinions and views. Click here to find out more about the different roles in the community.

Visitor
Message 7 of 7
1,871 Views
Message 7 of 7

Re: Unable to receive photos via messaging

I tried everything and its function still not so, I think deposited my phone at my supplier. Thank you for responding so quickly.