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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Problems with battery charging !

Learner
Message 1 of 3
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Message 1 of 3

Problems with battery charging !

New phone Xperia L1 Dual G3312, when the phone is turned off, the battery is charged up to 100%, when the phone is on, the battery is charged up to 60%. Charger original. What could be?

2 REPLIES 2
Moderator
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Message 2 of 3

Re: Problems with battery charging !

@ASMAUA

You should start by testing out a different wall charger or USB cable combinations, then depending on the results we may have an idea about the reason.



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Learner
Message 3 of 3
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Message 3 of 3

Re: Problems with battery charging !

The problem was in the embedded application of Retail Demo.