Explore the world of Sony Apps and Services.
Let your creativity run wild
Your ticket to the biggest hits and hottest shows
User guide, troubleshooting, and more.
Update and repair your Xperia software
Get the latest software version.
Accidents happen, let us help you.
Learn more about your local recycling options.
Chat, Email, Phone, and Forum.
Sony Mobile Communications
It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.
Good night, I bought a Sony Xperia L1 and I have a problem, the problem is that at the time of loading, this does not exceed 60%, I want to know what a possible problem may be and if there is any way to solve it, thanks
Hi @Marcopedreros, welcome to our forum and I'm sorry to hear about this. Do I understand correctly that when you charge the phone, you are not able to charge it past 60%? If that is the case, have you tried charging your phone while it's powered off?If you are charging the phone using the USB cable that was included together with the phone and a USB port, try using the wall mounted charger and a wall socket and see if there is any change.You can also reboot your phone in safe mode so we can see if any of your downloaded application is the cause of this, they will be temporarily disabled in safe mode.Let me know if that helps!
Official Sony Xperia Support Staff
If you're new to our forums, make sure that you've read our Discussion guidelines.
To get in touch with your local support team, please visit our contact page.