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Tips & Tricks

Want to know more about Xperia 5? To read more about it go here.
If you can't find the answer to your question there please post it here and let the community help you.

Pop up ads

Rookie
Message 1 of 5
1,872 Views
Message 1 of 5

Pop up ads

Every time I open my sony a Facebook ad pops up on my home screen. I have installed nothing that would make this happen so plz help. 

4 REPLIES 4
Emperor
Message 2 of 5
1,868 Views
Message 2 of 5

Re: Pop up ads

@Ciarán

 

If facebook was preloaded with your phone > boot in >>> safe mode and check again, if it wasn't then uninstall and reinstall it > report back, but most likely it is a third party app acting up. 




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Rookie
Message 3 of 5
1,864 Views
Message 3 of 5

Re: Pop up ads

No. I did what u said but no help. The thing is I have had Facebook disabled since I got the phone. And recently I've had more than just Facebook ads. 

Sony Xperia Support
Message 4 of 5
1,857 Views
Message 4 of 5

Re: Pop up ads

Hi @Ciarán, sorry to hear about this.

I'm not quite sure I understand what you mean with "when I open up my device", do you mean that you see these ads when you unlock the screen lock on your phone? If you do, try rebooting your phone in safe mode like @uliwooly recommended and see if you experience the same behaviour when third party applications aren't loaded.

Let us know how it went!


Official Sony Xperia Support Staff


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Emperor
Message 5 of 5
1,856 Views
Message 5 of 5

Re: Pop up ads

@Ciarán

 

Do you get the ads while on safe mode ?




"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)