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Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
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Phone running slowly

Rookie
Message 1 of 4
1,164 Views
Message 1 of 4

Phone running slowly

My phone has been running increasingly slowly, to the point that programmes and apps which used to open almost immediately, now take several seconds.

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
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Message 2 of 4

Re: Phone running slowly

Hi @Polly14, sorry to hear about this. Slightly frowning Face

Have you restarted your phone? That is always a good start, just to make sure that nothing is stuck in the background and is consuming CPU power.

Make sure that you have some storage free on the internal storage, at least 500 MB, as the device will slow down a bit if the internal storage is completely full since cached data and so on can't be saved. You can see how much free storage you can have in Settings > Storage.

Let me know if that helps! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.

Highlighted
Rookie
Message 3 of 4
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Message 3 of 4

Re: Phone running slowly

I did a factory reset, which seems to have sorted it.

Sony Xperia Support
Message 4 of 4
1,092 Views
Message 4 of 4

Re: Phone running slowly

Hi again @Polly14 and I'm glad to hear that it's working better now! Slightly smiling Face

If you should experience this again, remember to check the available storage space and just reboot the device and see if that helps!

Have a great Monday! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.