account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Troubleshoot, find support articles, run tests with the support app directly on your phone.
Read more and discuss the app here.

Factory Reset Sony Xperia L1 without companion

One time poster
Message 1 of 2
1,260 Views
Message 1 of 2

Factory Reset Sony Xperia L1 without companion

I can't bypass the lock screen. I've tried everything. All the button combos (there is no home button), I tried the *#*#(multiple number series)#*#* in the emergency dialer, downloaded Sony Companion but apparently can't download Xperia Companion (It says it's not a Win32 application?) I've tried rebooting in Safe Mode, but that doesn't make a difference. I'm out of ideas and nothing that anyone else has posted works.

 

I have an older computer, Windows XL--could be the root of the problem, but I can't get around that. :/ I just want to factory reset it so I can sell it to the kiosk at Wal-Mart.

1 REPLY 1
Highlighted
Sony Xperia Support
Message 2 of 2
1,243 Views
Message 2 of 2

Re: Factory Reset Sony Xperia L1 without companion

Hi @BananaBoat, I am sorry to hear about this.

There is a second way to get access to your phone other than using Xperia Companion. If you have access to a computer with an internet connection you can use Google's service called Find My Device in order to reset the phone. Just log in using your Google account, click on the phone you want to reset and click on "Erase".

Please note though that this will trigger the anti theft-protection on the phone. So before handing it in to the retailer, please log in using your google credentials in the set up-menu.

 

Let me know if this helps and if you have any further questions, feel free to ask! Slightly smiling Face


Official Sony Xperia Support Staff


If you're new to our forums, make sure that you've read our Discussion guidelines.

To get in touch with your local support team, please visit our contact page.