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Troubleshoot, find support articles, run tests directly on your phone with the support application.
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Encryption trouble?

Message 1 of 1
Message 1 of 1

Encryption trouble?

I believe I accidentally enabled encryption on my storage (internal and SD card) because I cannot play movies from the card, using Xperia Companion file manager, and dragging and dropping the files on various players I have installed on my PC. This used to work OK before I fiddled with encryption. Please see attached pic. (Even repairing the Xperia software via Xperia Companion and reinstalling the movies didn't help.)

Thank you.


Xperia L1.jpg