account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Device is probably not charging, no LED light, not turning on.

Visitor
Message 1 of 4
2,451 Views
Message 1 of 4

Device is probably not charging, no LED light, not turning on.

My Xperia L1 device got it's battery drained to 0%. I charged the device with my laptop, and turned on the device at 1% of battery while charging. I did mudane tasks with the phone (at lasted about 5 minutes), and then the device has it's battery drained again - so back to the charging screen. I allowed the device to charge to 3%, then I hold the power button to see if the phone is functional - but the device shut off instantly - no LED light to indicate it's charging, and whenever I hold the power button, it won't turn on. I tried to restart the phone by holding Volume+ and power button, but it didn't work. So I don't know what to do. I heard that this was a common problem to Xperia phones.

 

So what should I do to solve this issue?

3 REPLIES 3
Sony Xperia Support
Message 2 of 4
2,426 Views
Message 2 of 4

Re: Device is probably not charging, no LED light, not turning on.

Hi @Samsonael, I'm sorry to hear this. Slightly frowning Face

 

I recommend that you charge the device for at least 30 minutes. If the battery is drained, it may take up to 30 minutes for your device to respond to the charging. During this time, the screen may remain completely dark, not showing the charging icon. Also note that it can take up to 4 hours for a completely drained battery to charge fully.

 

If this does not help I recommend that you try to perform a software repair using Xperia Companion as the next step.

 

Let me know how this turns out.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Visitor
Message 3 of 4
2,421 Views
Message 3 of 4

Re: Device is probably not charging, no LED light, not turning on.

I have been charging the device for more than 12 hours, so I conclude that it didn't work. I'll get the phone repaired by my provider. Thanks anways.

Sony Xperia Support
Message 4 of 4
2,401 Views
Message 4 of 4

Re: Device is probably not charging, no LED light, not turning on.

I'm sorry to hear that, thanks for letting me know.

 

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.