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Xperia l Replacement

SOLVED
Apprentice
Message 1 of 10
2,972 Views
Message 1 of 10

Xperia l Replacement

I had purchased a Sony Xperia L Mobile phone. But after some I faced a problem with the product. I contacted Sony Customer Care, they advised me to go to a service center. I went there and submitted my phone for repair. But after some time again I faced the problem I went to the service center and again (for 10 to 12 times)follow the same process. But it was 12 chance when I faced the same problem. I called them and claimed for the replacement of my phone. It was in the warranty but they did not respond to me. I was fed up with my phone.

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Commissioner
Message 2 of 10
3,367 Views
Message 2 of 10

Re: Xperia l Replacement

what is ths pdoblem of the phone and how much time do you have it?
9 REPLIES 9
Highlighted
Commissioner
Message 2 of 10
3,368 Views
Message 2 of 10

Re: Xperia l Replacement

what is ths pdoblem of the phone and how much time do you have it?
Apprentice
Message 3 of 10
2,933 Views
Message 3 of 10

Re: Xperia l Replacement

Restarting,heating,Auto touching,and much more
Apprentice
Message 4 of 10
2,930 Views
Message 4 of 10

Just Xperia l Replacement

My phone is Restarting,heating,Auto touching,and much more I give my phone service center 10 to 12 times but they can't shovel my problem .. I gave videos and live example of my Xperia L.(Live example is about songs are playing in ear side phone).(videos are about auto touching and hang)... Now I just want to replacement of my phone..

Sony Xperia Support
Message 5 of 10
2,919 Views
Message 5 of 10

Re: Just Xperia l Replacement

I'm sorry to hear that.


I suggest that you raise this with your local support team to check how to proceed with this in the best possible way.
Local support.

Apprentice
Message 6 of 10
2,835 Views
Message 6 of 10

Re: Just Xperia l Replacement

But sir they are not supporting me and they only said about sending mail on question@support.sonymobil.com,

And when I am in services center they only udate/repair may phone's software.Now I just want to replacement of my phone and they don't do it so now what can I do????????

Inhabitant
Message 7 of 10
2,808 Views
Message 7 of 10

Re: Just Xperia l Replacement

send complaint to ur country service head .i get response one time.so try

Apprentice
Message 8 of 10
2,787 Views
Message 8 of 10

Sony

My phone is Restarting,heating,Auto touching,and much more I give my phone service center 10 to 12 times but they can't shovel my problem .. I gave videos and live example of my Xperia L.(Live example is about songs are playing in ear side phone).(videos are about auto touching and hang)... Now I just want to replacement of my phone..
Moderator
Message 9 of 10
2,784 Views
Message 9 of 10

Re: Sony

Here it is not the place to ask for replacements.This is a user support forum.Contact xperia care:

http://www.sonymobile.com/global-en/support/contact-us/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Inhabitant
Message 10 of 10
2,742 Views
Message 10 of 10

Re: Sony

sony not replace fully .may be they give 50% of offer for new   device .they said to me for xperia go like this