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Tips & Tricks

If you want to get the max out of your Xperia phone then check out Xperia tips page.

Phone blocked

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Visitor
Message 1 of 5
2,917 Views
Message 1 of 5

Phone blocked

 When my phone boots up, it asks me to type my password to decrypt the storage, I never used a password or encryption. And it also makes a tac tac sound when waiting for the password...

 

1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Message 4 of 5
3,380 Views
Message 4 of 5

Re: Phone blocked

I think you should run a software repair:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

4 REPLIES 4
Moderator
Message 2 of 5
2,913 Views
Message 2 of 5

Re: Phone blocked

How come you have never encrypted it but still got this?Do you use some antivirus or so?



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Visitor
Message 3 of 5
2,911 Views
Message 3 of 5

Re: Phone blocked

The mcafee antivirus was installed but before this problem all programs mcaffe included showed at screen an advice of not working one by one

 

Moderator
Message 4 of 5
3,381 Views
Message 4 of 5

Re: Phone blocked

I think you should run a software repair:

http://www.sonymobile.com/gb/tools/update-service/



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

View solution in original post

Visitor
Message 5 of 5
2,905 Views
Message 5 of 5

Re: Phone blocked

Thank you! I'll try it now