account arrowhead-down arrowhead-up mobile-menu search sm-bold-x x-skinny-rounded x-skinny arrowhead-right social-facebook social-googleplus social-instagram social-linkedin social-pinterest social-qzone social-renren social-tencent social-twitter social-vkontakt social-weibo social-youku social-youtube

Please help us improve our website

Take our customer survey to evaluate your visit.

It should only take a few minutes to answer five quick questions. Just click the Launch survey button at the end of your visit to begin.

cancel
Showing results for 
Search instead for 
Did you mean: 
Tips & Tricks

Curious about what is happening at IFA?
Read more and discuss the press conference here.

Google Play Store error: 'Connection Timed Out - Retry'

SOLVED
Message 1 of 6
11,257 Views
Message 1 of 6

Google Play Store error: 'Connection Timed Out - Retry'

Hello!

I have used my Xperia L for almost a year now. But, a few days ago I have encountered a problem of having an error saying 'Connection Timed Out' whenever I try to open Google Play Store app. I keep retrying and it never opens.

 

Screenshot_2015-04-13-12-09-02.png

Screenshot_2015-04-13-12-09-07.png

 

IMG_20150411_234242.JPG



I checked my internet connection, it is fine in some cases. But when I try to check the internet speed using SpeedTest app, it gives me this.

Screenshot_2015-04-13-12-12-34.png

I usually share the phone's internet connection through wifi hotspot. It also works fine having a reasonable speed according to my country.

Please help me to fix this problem.

Thank You!

1 ACCEPTED SOLUTION

Accepted Solutions
Forum Legend
Message 3 of 6
15,390 Views
Message 3 of 6

Re: Google Play Store error: 'Connection Timed Out - Retry'

Hi,

Do you have the possibility to connect the phone to a Wi-Fi network to see if you experience the same behaviour? You can also go to Settings > More... > Mobile Networks > Access Point Names > Tap your internet APN > If Proxy/Port is set, remove them and restart the phone and try again.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

5 REPLIES 5
Moderator
Message 2 of 6
11,247 Views
Message 2 of 6

Re: Google Play Store error: 'Connection Timed Out - Retry'

Settings-apps-all-google play app,force stop and clear data. Try to log in again.



Moderators are not affiliated with, or work for Sony Mobile, and their posts represent their own opinions and views. Click here to find out more about the different roles on the community.

Forum Legend
Message 3 of 6
15,391 Views
Message 3 of 6

Re: Google Play Store error: 'Connection Timed Out - Retry'

Hi,

Do you have the possibility to connect the phone to a Wi-Fi network to see if you experience the same behaviour? You can also go to Settings > More... > Mobile Networks > Access Point Names > Tap your internet APN > If Proxy/Port is set, remove them and restart the phone and try again.

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Highlighted
Message 4 of 6
11,218 Views
Message 4 of 6

Re: Google Play Store error: 'Connection Timed Out - Retry'

Thanks for the suggestion@alexdon! But, it didn't solve the problem.

Message 5 of 6
11,211 Views
Message 5 of 6

Re: Google Play Store error: 'Connection Timed Out - Retry'

@Hampus, Seems to be the problem is fixed when I follow your suggestion. Thanks a lot!

Forum Legend
Message 6 of 6
11,175 Views
Message 6 of 6

Re: Google Play Store error: 'Connection Timed Out - Retry'

Glad to hear that it's sovled. Slightly smiling Face

sony_sign_logo.png - Official Sony Xperia Support Staff


If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.